Service Account in Exchange Granted Exchange admin permission

I got a notification from Office 365 Activity Alert: "Elevation of priviledge".

The account name is:  *** Email address is removed for privacy *** <Modified by moderator due to privacy> and it was granted Exchange admin permission.

This user does not excist in our Tenant and\or Active Directory

My question is:

  • Is this a system account from Microsoft and if so, what is the purpose of this user.
  • If not, I need info on how to delete the account

thank you

Runa Loftsdottir

Collaboration Manager


Hi Runa,

I have checked the SR and our engineer had confirmed "BOXServiceAccount” is a build in account from portal used to add the corresponding user to the RBAC group "View-Only Organization Management".

If you have other questions about Office 365, please post a new thread in our forum.



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Question Info

Last updated November 21, 2019 Views 3,118 Applies to: