Profile Picture not showing in Office 2016 apps

Hi,

I have a weird problem. I can see my profile picture everywhere in Office 365, and also in Lynk/Skype for Business an Outlook. But it doesn't show in Word, Excel, Power Point or One Note 2016.

I'm signed in with my office 365 credentials, but it looks like another user. No picture, no presence, no info, bedside Name and Surname.

Any way to fix it?

Regards,

Hi JordiLores9339,

Based on my research and test, the sync process from the Office 365 profile picture to Office desktop apps only happens when your computer is connected to your organization domain network environment due to security concern, also with ADFS environment as another prerequisite.

So could you let us know if this is the situation?

Best Regards,

Frank

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I'm connected to my organization domain, but we don't have an ADFS server... we have a AD server with Azure AD Connect on it. Maybe that's why.

Also, we have multiple domains around the globe, and I'm not in the one where Azure AD Connect is it. Although is syncing my domain.

Regards,

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Hi JordiLores9339,

Based on my search and test. For the work/school accounts ( the account related to Office 365 for Business services) created in Office portal or the accounts created in local AD which don't have ADFS enabled, the profile photos cannot be synced to the local Office applications (except Skype for Business and Outlook).

We understand that users can recognize their accounts easily with custom profile pictures. It is suggested you post your submit via Uservoice. It's the best way to help our related team know the situation and make improvement to the products.

Thanks for your understanding.

Tim

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Last updated October 17, 2020 Views 5,716 Applies to: