Office 365 Business Essentials - Contact Information syncronisation question


we have subscribed a licence for Office 365 Business Essentials (about 11 employees).

We want to use the central contact management functionality (Exchange) to keep contact Information of all our employees uptodate.

The conditions are:

  • each employee/ user shall be able to edit his own contact Information (mobile phone, private phone)
  • the Information have to be entered at one single place
  • the Information the user has entered shall be displayed in the whole Office365 System landscape AND on our mobile phones (Android 5.x) (if a employee is calling you, you shall see his Name instead of his number only)

Sind several months we are dealing with this Topic and didnt't find a solution closing this gap. The Microsoft Support (Ticket-System) wasn't helpful at all - the main objective was to close the ticket.

Do you guys have a solution or Explanation which Input fields sync to which field in which product? It´'s really confusing.

fyi.: we have Administrator rights.

with Kind regards



Hi Alexander,

Based on my test:
1. In Office 365 Exchange Admin Center (EAC)> recipient> “mailboxes”, all the users are kept there. (please confirm whether it meets your requirement about keep them in one single place)
2. All the change of the users’ contact information can be synced to “mailbox” in EAC.
3. Add all the other ten users as his own contacts.
4. Configure the user’s account via ActiveSync (built-in mail app) in your mobile. This step will sync the contacts to the mobile’s address list.

Also, for “Microsoft Support (Ticket-System)”, do you mean you have opened a ticket (Service Request)? If so, you can put the ticket number via replying my private message through the following link:


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Question Info

Last updated March 24, 2018 Views 273 Applies to: