O365 outlook 2010: Could not connect to public folder server

One of our clients is getting the following errors mailed to him in outlook 2010. 

I have already created an outlook profile on MY pc and got the same errors, as well as rebuilt his outlook profile on his PC and got the same errors hours later.

We need these to stop!

4:08:49 Synchronizer Version 14.0.7151

4:08:49 Synchronizing Mailbox 'REMOVED'

4:08:49 Synchronizing server changes in folder 'Inbox'

4:08:49 Downloading from server 'BC3EE8D9-F449-46BF-8EB4-D18936FE750C@REMOVED'

4:08:52     15 item(s) updated in offline folder

4:08:52     2 view(s)/form(s) added to offline folder

4:08:52     9 view(s)/form(s) updated in offline folder

4:08:52           Could not connect to public folder server.

4:08:52           [80040115-514-80040115-0]

4:08:52           Network problems are preventing connection to Microsoft Exchange.

4:08:52           Microsoft Exchange Information Store

4:08:52           For more information on this failure, click the URL below:

4:08:52           http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80040115-514-80040115-0

4:08:52 Done

 

Question Info


Last updated March 7, 2019 Views 755 Applies to:

Hi Dane,

To my knowledge, it is an expected behavior that we can see the error messages in Outlook Sync Issues folder. In Cache mode, Outlook sync items from the server side. When Outlook fails to perform the synchronization, the errors will saved as the records of the failed attempts. But Outlook will retry to complete the synchronization.

In this situation, I'd like to confirm if you encounter any connection issues when using your Office 365 account? If not, please ignore the errors.

However, if you are encountering any issues you cannot send/receive emails or access other folder items, please let us know. From the error message, the sync error may be related to instable network. Please switch to another network to try.

Let us know you updates when you have time.

Thanks,

Alex

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The client is not having any trouble sending or receiving.

He is the one user out of 3 others using O365 with outlook 2010, and he is the ONLY one experiencing these issues

My client is not going to "Ignore the errors" as they come to his inbox.

please give me a real solution.

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Hi Dane,

There are several causes that can lead to the sync error messages, instable network, corrupted caches or temporary disconnection to the server, etc. However, to my knowledge, the error message are generated in the client locally and saved in the Sync Issues folder in Outlook desktop folder view mode.

According to your description, the error messages come to the user’s inbox folder which is an abnormal behavior. Given this situation, I’d like to collect some details for further investigation.

To protect your privacy, I have sent you a private message. You can provide the requested information t by replying it. To access the private message, please:

  • 1. Go to the You  r details section on the right side of the community site.
  • 2. Click Private Messages.
  • 3. Click the subject title of the response to read the message.

To upload the screenshots, you can click Use rich formatting when replying and then click the Insert image button.

Thanks,
Neo

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Hi Dane,

Have you checked the information above? Please let us know if you have any updates.

Thanks,

Neo

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