how to change account verification mobile phone number?

I recently set up a client with a new Office 365 Business Premium package, using Azure/Office sign-in on all their client desktop systems. While setting this up, as I added each user account to a client desktop system, it requested that it verify my identity with a text message sent to a mobile phone, and as I was setting this all up by myself without the users nearby, I used my mobile number in each case. So it now transpires that every user account now has my mobile number permanently attached to it, and there doesn't appear to be a way to change this? The users are trying to set up their accounts on other devices, and I'm far away on another job with my mobile phone buzzing away with verification codes!


Surely there must be a way of changing this mobile number for each user? Ideally from the global administrators account so we can do it all at once?

Answer
Answer

Actually, I figured out how to do this from the Azure admin panel - going to "users" in Azure AD, choosing a user and then switching to the "work info" tab reveals a section at the bottom of the page "authentication contact info", which includes "authentication phone". This section has my phone number in, and can be changed to the users actual phone number. This appears to be a separate section entirely from the contact phone, which your reply seems to refer to, which never showed my phone number on any user.

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Last updated August 13, 2020 Views 31,559 Applies to: