AAD Connect Sync is not updating UPN Changes!

Recently changes to UPN is not getting sync'd to Office 365.   In the Sync Manager, it shows that the UPN change.  But in actual it did not change.  I have changed other attributes on the same user account and that DOES change properly, however UPN does not change.  Looking at the export details it even shows the new value for UPN, but when I check get-msoluser , the UPN has not changed.

Help, not sure where to look for this?

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It happens more often than not in my experience. You can however update the UPN directly in the cloud by using the following PowerShell cmdlet:

Set-MsolUserPrincipalName -UserPrincipalName *** Email address is removed for privacy *** -NewUserPrincipalName *** Email address is removed for privacy ***

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Apparently you cannot update UPN from AD and have it SYNC to a user who is already Licensed.

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Hi,

UPN Changes will done only on the online powershell

open the windows azure active directory module for powershell and connect with the exchange online credentials and run the below command

import-module

Set-MsolUserPrincipalName -UserPrincipalName "exisiting UPN" -NewUserPrincipalName "New UPN"

and refresh the admin page

Thanks

GKR

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Last updated June 19, 2021 Views 7,966 Applies to: