The verification checks on your payment method have failed

every time I try to purchase a user through my admin account, i got this error

The verification checks on your payment method have failed. Please select another payment method and try again.

If the problem doesn't go away, please submit a Service Request.

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Correlation ID:

Error code:

Please help!!!


Question Info

Last updated January 19, 2020 Views 1,293 Applies to:

Hi Brigitte,

Based on the error, it looks like that you run into a issue when add a new additional subscription. Please correct me if there is any misunderstanding.

To help you resolve this, I'd like to collect your tenant information. After getting the requested information, I will involve our relevant team to help you fix the issue.

For privacy concern, I have sent you private message to collect all the tenant information. Please click the link below to access it:



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