The verification checks on your payment method have failed

every time I try to purchase a user through my admin account, i got this error

The verification checks on your payment method have failed. Please select another payment method and try again.

If the problem doesn't go away, please submit a Service Request.

Close Support Information

Correlation ID:
weu#14abe1c1-ec40-4303-bccd-16d87e868f31

Error code:
0

Please help!!!

 

Question Info


Last updated September 17, 2019 Views 1,254 Applies to:
Answer
Answer

Hi Brigitte,

Based on the error, it looks like that you run into a issue when add a new additional subscription. Please correct me if there is any misunderstanding.

To help you resolve this, I'd like to collect your tenant information. After getting the requested information, I will involve our relevant team to help you fix the issue.

For privacy concern, I have sent you private message to collect all the tenant information. Please click the link below to access it:

https://answers.microsoft.com/en-us/privatemessages/list

Thanks,

Lance

1 person was helped by this reply

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