Q: Problem installing Office 365 Home Premium

Original Title: Problem installing office 365 home



I've upgrade my office 2010 to office 365 home premium. When I go to my account page in, and press the install button, it start to download the setup wizard. Once it has downloaded I run the software but it doesn't respond.

I am using a Samsung computer with windows 7 ultimate.

Please help!!



Hi Joan,

Welcome to Microsoft community and thanks for posting the question.


I will help you install Office 365 Home Premium on your computer. However I need more details:

Do you get any error message when you try to install Office 365 Home Premium?


Remove all installed versions of Office from the computer.


Follow the method 2 from this article to completely remove all traces of Office 2010:


Also run the fixit from the following article to remove the installation traces which was not successfully installed for Office 2013:


Then install Office 365 Home Premium using the product key that came along with the purchase.


Hope the suggestion is helpful, if you need further assistance reply and we will be glad to help you.

Thank you.

Did this solve your problem?

Sorry this didn't help.

Question Info

Views: 4,356 Last updated: May 31, 2018 Applies to: