VTP Sysadmin

Error Code 30175-4 Occurs While Installing Office 2013 Professional

On a machine running Windows 7 Professional SP1 (fully updated), all Office 2013 Professional applications fail to launch.

Last Thursday night (8/14/2014), the machine rebooted after automatically installing updates. On Friday, the problem occurred. A search for a solution turned up a post on Microsoft Answers in which Nirmal S, a Microsoft Forum Moderator, attributes the problem to an update called "July Public Update". There is no such update listed in the Windows Update History or in Programs and Features on this machine.

This is what I've done:

Rebooted the machine and tried to start Microsoft Word. That didn't work.
Used the fix it to uninstall Office. (I should note that no other versions of Office have ever been installed on this machine.)
Logged in to our Microsoft account and downloaded a fresh installer.
While running the installer, it reaches 51% and then fails with Error Code 30175-4.
I disabled Microsoft Security Essentials and Windows Firewall, and performed a clean boot as per KB929135 and tried to install again. That also failed at 51% with Error Code 30175-4.

The solution to 30175-4 is to use the fix it to uninstall Office and then reinstall it, but the fix it, after already having done its job, can't find anything to uninstall.

One other disappointing thing: There are no messages in the system or applicaton event logs.

That post on Microsoft Answers has more than 380 replies and almost 90,000 views. This installation issue is related to the problem encountered trying to execute Office applications.

This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.

Question Info

Last updated April 10, 2019 Views 6,177 Applies to:

Answer

JoConsult-IT

Issue description:

Environment: Windows 7, Office 365 C2R

Some of your customers have reported that since a recent update they can no longer use Office. Upon an uninstall and reinstall this also failed with error:

"Something went wrong. Error code: 30175-4"

We had a remote session and resolved the issue by renaming these registry keys:

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FolderDescriptions\{2112AB0A-C86A-4FFE-A368-0DE96E47012E}\

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FolderDescriptions\{491E922F-5643-4AF4-A7EB-4E7A138D8174}\

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FolderDescriptions\{7B0DB17D-9CD2-4A93-9733-46CC89022E7C}\

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FolderDescriptions\{A302545D-DEFF-464B-ABE8-61C8648D939B}\

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FolderDescriptions\{A990AE9F-A03B-4E80-94BC-9912D7504104}\

Scope Agreement:

We will consider this case resolved when you can reinstall Office without seeing error 30175-4 or when it is established that the issue is caused by a third party product, is 'by design' or caused by a bug.

Please note that Microsoft offers different types of support services. The incident you have just opened is classified as “Professional Support”. On this page you can find some frequently asked questions about this level of support:

http://support.microsoft.com/gp/proffaq/en-gb

Solution/Workaround:

We had a remote session and resolved the issue by renaming these registry keys:

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FolderDescriptions\{2112AB0A-C86A-4FFE-A368-0DE96E47012E}\

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FolderDescriptions\{491E922F-5643-4AF4-A7EB-4E7A138D8174}\

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FolderDescriptions\{7B0DB17D-9CD2-4A93-9733-46CC89022E7C}\

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FolderDescriptions\{A302545D-DEFF-464B-ABE8-61C8648D939B}\

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FolderDescriptions\{A990AE9F-A03B-4E80-94BC-9912D7504104}\

2 people were helped by this reply

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Answer

Mohan Suryanarayan

Hello,

Welcome to Microsoft Community.

I am sorry to know that you are facing issues with the installation of Office Professional 2013.

This issue can also occur if there are any remnants of corrupt Office 2013 installation files. Since you have already tried running the FIXIT to remove the remnants and as it could not find anything to uninstall, let us try to perform a manual uninstallation of the remnants of Office 2013 or other programs following instructions mentioned in the article below, then try reinstalling it and verify the result.

First check what type of internet connection you use (Wired or Wireless)?

If you are using a wireless connection then you may try to hardwire the connection. Once this is done continue with these steps as mentioned below. Make sure to change back to your original settings once the issue is resolved.

Follow the steps from this article to manually uninstall any remnants of Office 2013.

http://support.microsoft.com/kb/2739501

NOTE: Ensure to back up complete registry following steps mentioned in the article below as manual uninstallation involves in deleting the registry entries.
http://support.microsoft.com/kb/322756

After manual uninstallation restart your computer and then try reinstalling Office 2013.

Check if this option works to resolve your issue. If this option does not work then let us know the exact error that you receive while reinstalling.

Thank you.