Question

Q: Office 365 Home Premium would not activate. error: 0x5

I have an Office 365 Home installed on my computer and would not activate. It sais: Sorry, there was a problem while trying to connect to your account. Error code: 0x5

correlation id {2A03F00D-6126-4BD3-9678-21E6229A9CA1}

and on the office.com/myaccount it sais: an error has ocurred. we can't move to the next step.please try again later. {41053c2b-da36-4c9f-beba-f2c081c6e7cf}

Answer

A:

Hello Abby,

Thank you for replying.

I need additional information before we proceed:

1) How are you trying to activate the Office suite?

2) Did you repairing the Office suite and follow all the troubleshooting steps mentioned in the article below? If no, I suggest you to try the same and see if it helps.
http://support.microsoft.com/kb/2822317

If you've already followed all the steps and issue still persists, I suggest you to manually uninstall the Office suite following instructions mentioned in the article below, re-install it and then try activating it.

Manual steps for uninstalling Office 2013 or Office 365
http://support.microsoft.com/kb/2739501

IMPORTANT: Ensure to back up complete registry following steps mentioned in the article below as manual uninstallation involves in deleting the registry entries.
http://windows.microsoft.com/en-us/windows/back-up-registry#1TC=windows-7

Hope the above information helps. Try the suggestions and let me know the result at your earliest convenience.

Thank you.

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Question Info

Views: 2,241 Last updated: May 20, 2018 Applies to: