Q: Office 365 Home Premium would not activate. error: 0x5

I have an Office 365 Home installed on my computer and would not activate. It sais: Sorry, there was a problem while trying to connect to your account. Error code: 0x5

correlation id {2A03F00D-6126-4BD3-9678-21E6229A9CA1}

and on the it sais: an error has ocurred. we can't move to the next step.please try again later. {41053c2b-da36-4c9f-beba-f2c081c6e7cf}



Hello Abby,

Thank you for replying.

I need additional information before we proceed:

1) How are you trying to activate the Office suite?

2) Did you repairing the Office suite and follow all the troubleshooting steps mentioned in the article below? If no, I suggest you to try the same and see if it helps.

If you've already followed all the steps and issue still persists, I suggest you to manually uninstall the Office suite following instructions mentioned in the article below, re-install it and then try activating it.

Manual steps for uninstalling Office 2013 or Office 365

IMPORTANT: Ensure to back up complete registry following steps mentioned in the article below as manual uninstallation involves in deleting the registry entries.

Hope the above information helps. Try the suggestions and let me know the result at your earliest convenience.

Thank you.

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Question Info

Views: 2,241 Last updated: May 20, 2018 Applies to: