Error Code: 30089-13

The following display appeared on my computer screen:

Something went wrong

Sorry, we ran into a problem

Go online for additional help

Error Code: 30089-13

Could someone please help?

 

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Last updated March 23, 2018 Views 264 Applies to:
Answer
Answer

The following display appeared on my computer screen:

Something went wrong

Sorry, we ran into a problem

Go online for additional help

Error Code: 30089-13

Could someone please help?

Thanks for suggesting pressing 'Restart' without shutting down computer, it did the trick.

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See ""Something went wrong" error when you install Office 2013 or Office 365" at:

http://support.microsoft.com/kb/2827031/en-us

and, if necessary http://support.microsoft.com/kb/2822317


If that does not help, then you might remove all traces of the Office  installation by running the fixit from the following article:

http://support.microsoft.com/kb/2739501

and then reinstall Office by logging into
www.office.com/myaccount with your registered email address and click Install Office.

Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
Screen shots by Snagit from www.techsmith.com

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