Activating Microsoft office Home and Student 2013

I recently bought Microsoft office home and student 2013. When I typed my key in it came up 'redeem online' so I did. I set up an account and followed all procedures, then Microsoft popped up with a loading bar. it was halfway for a long time (maybe frozen I don't know) then disappeared.  I thought it was finished so I clicked the Microsoft icon on my home screen to start, and it came up the very first page again 'buy, activate, try'.  I have tried many times doing different things to activate it but it still hasn't activated. What should I do?? also every time I completed activating it the 'allow this programme to make changes to your computer' came up and I allowed I.  after this nothing would happen. I've gotten as far as tat then it comes up 'oopps something went wrong' what next?

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Have the same Problem, in a german language version

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Bought my daughter a Medion note book for Christmas with Microsoft Office home and student 2013 pre installed, apparently but when we try the icon the same buy, activate and try comes up as previous mail. Tried several times with product key and as above it comes up with the allow Microsoft to change the computer but after accepting it then brings up the oopps sorry something went wrong.  Could do with Microsoft telling us all what to do please?  do I need to uninstall and start again with the product key or take it back to where I bought it?

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

im taking mine back to the shop with my new laptop as they said they would try put activate it when I called

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hello Jessica,

From the provided description, I understand that you're unable to purchase or install full version Office suite.

I will assist you to resolve this issue.

1) Lets directly purchase the Office suite from Microsoft Store

2) Uninstall the preinstalled Office Home and Student 2013.
Refer to the following link for information on how to uninstall the Office suite:
http://support.microsoft.com/kb/2739501

3) Now try re-installing purchased Office 2013 and verify the result.

Hope it helps. Reply with the result and I'll be glad to assist you further.

Thank You.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

im taking mine back to the shop with my new laptop as they said they would try put activate it when I called

Hello Lauren,

Provide more information to assist you better:

1) What do you mean by 'I have tried many times doing different things to activate it'?
2) Have you tried activating the Office suite over the telephone? If no, try activating the Office suite over the telephone following instructions mentioned in the following article and see if it helps:
http://office.microsoft.com/en-us/support/activate-office-2013-programs-HA102819770.aspx

You may also uninstall and reinstall the Office suite and then try activating it.

Reply if you need more assistance and I'll be happy to assist you further.

Thank You.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

1) What do you mean by 'I have tried many times doing different things to activate it'?

I mean that I have tried to just type I the code and tried to do it on line and off line, I also wen to 'install from disc' and tried the code that's there


I have just tried to uninstall it and it has been uninstalling for the last 8 hours. Its ridiculous!



Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hello Lauren,

How are you trying to uninstall the Office suite? Is it from Control Panel?

I suggest you to run 'Fix it' from the following article to remove Office installation and verify the result:

http://support.microsoft.com/kb/2739501

Reply with the result and I’ll be glad to assist you further.

Thank You.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi,

I'm also having problem with activating my office 365.

I have followed all the instructions by key in the product key, redeem online ..then when it came up to the last step, by entering the Microsoft account... it kept going back to the instruction

"if you purchased..."

"if you received..."

"if you have product key..."

And this happened over and over again.

I don't know what to do, until I opened the control panel and fixed the office 365' program...

When I bought this HP laptop, I didn't see the card which contain the product key number... so I did try the free trial for a month. Then when it said I have to reactivate... I tried using the product key, which was I didn't use it earlier. Is it affecting the reactivate?

Any solutions for this?

Thank you.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Follow the instructions on the card, or do you mean you downloaded the trial version?

If that's the case reset your HP to factory settings, then follow the card instructions

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I did follow the instruction in the card.

And on the last step of activation was 'finish activation' by signing in using my Microsoft account. I did that too, but again the note came out that my Microsoft account is not associated with this office product, and it said that I had to key in the product key if I already had one, which was I did it at the first time when I was activating it.

But (again) the same notification as I mentioned earlier came out.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

 
 

Question Info


Last updated August 15, 2018 Views 2,088 Applies to: