Activating Microsoft office Home and Student 2013

Hello Jessica,

From the provided description, I understand that you're unable to purchase or install full version Office suite.

I will assist you to resolve this issue.

1) Lets directly purchase the Office suite from Microsoft Store

2) Uninstall the preinstalled Office Home and Student 2013.
Refer to the following link for information on how to uninstall the Office suite:
http://support.microsoft.com/kb/2739501

3) Now try re-installing purchased Office 2013 and verify the result.

Hope it helps. Reply with the result and I'll be glad to assist you further.

Thank You.

im taking mine back to the shop with my new laptop as they said they would try put activate it when I called

Hello Lauren,

Provide more information to assist you better:

1) What do you mean by 'I have tried many times doing different things to activate it'?
2) Have you tried activating the Office suite over the telephone? If no, try activating the Office suite over the telephone following instructions mentioned in the following article and see if it helps:
http://office.microsoft.com/en-us/support/activate-office-2013-programs-HA102819770.aspx

You may also uninstall and reinstall the Office suite and then try activating it.

Reply if you need more assistance and I'll be happy to assist you further.

Thank You.

1) What do you mean by 'I have tried many times doing different things to activate it'?

I mean that I have tried to just type I the code and tried to do it on line and off line, I also wen to 'install from disc' and tried the code that's there

I have just tried to uninstall it and it has been uninstalling for the last 8 hours. Its ridiculous!

Hello Lauren,

How are you trying to uninstall the Office suite? Is it from Control Panel?

I suggest you to run 'Fix it' from the following article to remove Office installation and verify the result:
http://support.microsoft.com/kb/2739501

Reply with the result and I’ll be glad to assist you further.

Thank You.

Hi,

I'm also having problem with activating my office 365.

I have followed all the instructions by key in the product key, redeem online ..then when it came up to the last step, by entering the Microsoft account... it kept going back to the instruction

"if you purchased..."

"if you received..."

"if you have product key..."

And this happened over and over again.

I don't know what to do, until I opened the control panel and fixed the office 365' program...

When I bought this HP laptop, I didn't see the card which contain the product key number... so I did try the free trial for a month. Then when it said I have to reactivate... I tried using the product key, which was I didn't use it earlier. Is it affecting the reactivate?

Any solutions for this?

Thank you.

Follow the instructions on the card, or do you mean you downloaded the trial version?

If that's the case reset your HP to factory settings, then follow the card instructions

I did follow the instruction in the card.

And on the last step of activation was 'finish activation' by signing in using my Microsoft account. I did that too, but again the note came out that my Microsoft account is not associated with this office product, and it said that I had to key in the product key if I already had one, which was I did it at the first time when I was activating it.

But (again) the same notification as I mentioned earlier came out.