Reactivating Office 2016 on a new PC

I purchased Office 2016 on eBay a couple months ago. I downloaded Office from the Microsoft web site and activated it using the activation key I received from the seller.  About a month later, my desktop motherboard failed - won't even complete the BIOS startup. 

I purchased a new Dell XPS Black Friday weekend and downloaded Office as I did with the previous PC.  When I try to activate it, I receive a message that the key is no good.  How do I reactivate my license? 

This is the error code I got.

Error code: ERR_INVALID_TOKEN
Correlation ID: 12fd9914-1e11-4d4b-b4f4-f8708182f0bc

 

Question Info


Last updated September 22, 2018 Views 3,719 Applies to:

While this time your supplier is suspect, there have been many complaints where people have bought new computers from large name brand manufacturers and have been told that their brand new, still sealed package OEM product key already belonged to someone else.

Good luck.

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Thanks again Rohn007,

I think you are correct about online chat.  I have used that with Microsoft and Dell with some success.  But this time I talked to Office support.  I could give you the sad story about dropped lines but you have heard it before.  On the second call, I got someone who finally told me the Key Code was pirated and belonged to someone else.

I bought it on eCRATER.com which was a selling site for SOFTMALL which turned-out to be a Russian seller.  I think my purchase money is gone and a lesson learned - stick with the reputable sites that guarantee your purchase.  eCRATER does not!

I sent complaints to eCRATER and SOFTMALL but don't really expect to get a valid key code.

Thanks for your help,

Ron

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Yes, you can contact MS Support, but the general consensus on the forum is they suck ... (yes, it is a limited size, self selected sample oo take that opinion with a grain of salt, you may get lucky).

Normally for activation problems I'd suggest doing a phone activation and talking to support at the MS activation site because general MS Support doesnt' know diddly about activation, but with 2016/365 that is not really an option. So here is the link to the general MS Support page:

https://support.microsoft.com/en-us

Personally, I prefer using the online chat option over phone support. You talk to the same pool of people, but I think it has a number of advantages.

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When things are bad, you can either:
- cuss,
- cry or
- laugh ...

Why not choose to laugh

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Thanks for the quick reply.  I logged into my MSN account but it doesn't show any licenses at all. Shouldn't the Windows 10 license show there too?  I am a MSN subscriber and use the same primary login email for everything. 

The error message:

Error code: ERR_INVALID_TOKEN
Correlation ID: 12fd9914-1e11-4d4b-b4f4-f8708182f0bc

tells me MS doesn't recognize my Office 2016 key code.  It worked before on the old PC. I double checked the code with the original email from July that I kept. Office 2016 was activated on my old PC from the end of July until it died in November.

I there someone I can talk to at MS that can activate it? Or did I get scammed on eBay?

This is very frustrating.  I was using Office 2010 on my PC and was perfectly happy with it for home use.  But I did a clean install of Windows 10 last summer and I couldn't reinstall Office 2010 because I lost the retail packaging with the Office 2010 product key while traveling the country in an RV for a couple years. So now I have purchased 2 versions of Office, neither of which I can use.  This is very frustrating.

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It should be no problem, once you learn the new process.

ALL Office 2016/365 licenses are now associated to an email account when they are activated.  Once that initial activation is done, you no longer need (or can) use the product key.  Instead, on your new machine, log in to the MyAccount site: http://office.com/myaccount 

and "manage" your license from there.

If you click on the install button/link you should see a page listing licenses associated with your email and any computers that the license is installed on. Since the old computer is dead, click on the "Deactivate" link beside the old computer name.  Then you can can click on the "install" button/link to do the install on the current computer.

Here are some links about the things you can do n the MyAccount site:

Help with Your MS Account – Manage MyAccount http://office.com/myaccount

http://windows.microsoft.com/en-us/windows/accounts

 

Install Office 365 - via http://office.com/myaccount

http://www.m icrosoftsupportchat.com/blog/post/1610612703-4/ - This is the only page I’ve seen so far that has illustrated instructions on how to install Office 365 (there may be a real MS page with images, I just haven’t seen it yet)

 

NOTE: remove the space betweenr “www.m” and “isoft…” I had to add it because this forum automaticly removes this link, which they have the right to, but I like this page so here is my protest vote for it … <grin>

 

OT bonus: http://www.infopackets.com/lists/lt.php?id=Z0xRA1ZKBQcGHVcOUFJWDw - This Free Cheat Sheet provides you with the basics of understanding Office 365. You’ll also get information on setting up your mobile device, the Outlook web app, and using Onedrive with Office 365. Use this cheat sheet to learn about Office 365 and what it can do for you. You’ll get tips on creating a document with Web Apps and how to edit and upload it. This printable guide is yours to use, distribute, and share at your organization!

 

Deactivate a single Office 365 Home, Personal, or University install - video

https://support.office.com/en-US/article/Deactivate-an-Office-365-Home-Personal-or-University-install-767E3560-96ED-4B1C-806D-2FE01C529B1B

 

365 Offline Installer / 64-bit - http://office.com/myaccountAdditional Install Options

365 MyAccount Additional Install Options.jpg

 

Initial Install Office on your PC or Mac with Office 365 - https://www.office.com/myaccount

http://office.microsoft.com/en-001/office365-suite-help/install-office-on-your-pc-or-mac-with-office-365-HA102822111.aspx

j

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****** ****** ******** ******** ******* ******* ******
*

When things are bad, you can either:
- cuss,
- cry or
- laugh ...

Why not choose to laugh

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