Office 2016 Professional Plus Error 1935 during installation

I am getting the following error when I am trying to install Office 2016 on my brand new HP Pavilion laptop.

"1: 1935 2: BEA7209F-78B3-429E-B4DO-E647E16A2604) 3: 0x80131049 4: IAssemblyCacheltem 5:
Commit 6:
Policy.12.0.Microsoft.Vbe.lnterop,fileVersion "15.0.4420.1017",version-"15.0.0.0000000",culture
Setup failed. Rolling back changes..."

Please help!

 

Question Info

Last updated January 17, 2020 Views 136,164 Applies to:
Answer
Answer

I pulled my hair out for about 12 hours before I resorted to using procmon to see what the heck was causing the issue.  I tracked it down to a registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\AppModel

Right before the install fails, it checks this key, which my other machine didn't have at all.  It seems to be something related to apps installed through the store (this had 365 which was uninstalled previously).  I simply renamed the key and the install worked fine.

Things that didn't work:

1. sfc /scannow

2. DISM repair

3. .net repair tool (didn't really do much and found no errors)

4. Office removal tool (said it wasn't installed)

5. Rebooting

6. cleaning temp folders

1092 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.