Office 2016 Installation error on systems running Windows 10 1803

     Have 6 systems that have failed to install not just Office 2016, but any other version I've tried as far back as 2007. Some systems were updated to the 1803 update and some were cleaned installed, but no matter what so long as a system is running Windows 10 1803 I cannot get any version of Office to install. Here is the error I receive on all the systems at the exact same point during the installation:-

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Hi Michael,

Here to help, have you tried the proposed solution in this forum thread?: https://answers.microsoft.com/en-us/msoffice/fo...

In essence, you delete the Office folder from Task Scheduler, but you can read about it in more detail in the link above.

Let me know how it goes, and good luck.

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Hi Michael,

Here to help, have you tried the proposed solution in this forum thread?: https://answers.microsoft.com/en-us/msoffice/fo...

In essence, you delete the Office folder from Task Scheduler, but you can read about it in more detail in the link above.

Let me know how it goes, and good luck.

Hey, 

     Thanks for your reply. Yes I did try this solution but it does not solve the issue on any of the systems.

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Michael,

Thanks for getting back to me. Sorry to see that it didn't work, maybe you should try this next set of instructions.

Hit Windows key + R then enter: regedit

Navigate to the following path: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Office

Delete that Office key you see on the left pane that you may have selected. Try reinstalling it, it may help to reboot first.

Another thing that should be considered unfortunately is that you might want to endeavor on rolling back to 1709 from 1803 and see if the feature update matures.

Hit Windows key + I > Update & Security > Recovery (left pane) > under Go back to the previous version of Windows 10, click Get started.

Keep me posted, good luck. Source (this is for Professional Plus, but I hope this works regardless): http://www.thewindowsclub.com/microsoft-office-...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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Michael,

Thanks for getting back to me. Sorry to see that it didn't work, maybe you should try this next set of instructions.

Hit Windows key + R then enter: regedit

Navigate to the following path: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Office

Delete that Office key you see on the left pane that you may have selected. Try reinstalling it, it may help to reboot first.

Another thing that should be considered unfortunately is that you might want to endeavor on rolling back to 1709 from 1803 and see if the feature update matures.

Hit Windows key + I > Update & Security > Recovery (left pane) > under Go back to the previous version of Windows 10, click Get started.

Keep me posted, good luck. Source (this is for Professional Plus, but I hope this works regardless): http://www.thewindowsclub.com/microsoft-office-...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

     

     I will give this a try and report back. Unfortunately the systems that aren't clean installed I've already run disk cleaner on to remove previous installations and clear up space so rolling back is not an option. I've also accidentally formatted my Windows install USB that had 1709 on it so now I'm stuck with the 1803 installer from the media creation tool. Very annoying to have such a major issue with one of Microsoft's largest software suites and their own operating system, this seems really sloppy. Really hope they can address this soon as clean installations of Windows and Office is something I have to almost daily for customers. 

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Michael,

Thanks for getting back to me. Sorry to see that it didn't work, maybe you should try this next set of instructions.

Hit Windows key + R then enter: regedit

Navigate to the following path: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Office

Delete that Office key you see on the left pane that you may have selected. Try reinstalling it, it may help to reboot first.

Another thing that should be considered unfortunately is that you might want to endeavor on rolling back to 1709 from 1803 and see if the feature update matures.

Hit Windows key + I > Update & Security > Recovery (left pane) > under Go back to the previous version of Windows 10, click Get started.

Keep me posted, good luck. Source (this is for Professional Plus, but I hope this works regardless): http://www.thewindowsclub.com/microsoft-office-...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

     Okay so unfortunately none of those solutions have worked for me, same error at the same point. 

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Hello !

I'd suggest you to install Office using this procedure:
https://docs.microsoft.com/en-us/DeployOffice/o...

This procedure is for massive deployments, but is valid for one machine as well. Is a little bit tricky , but I can help if you need further assistance



Best Regards
Germain N.

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Michael,

That's unfortunate. Did that setup leave a C:\MSOCache directory, and if so, can you find the log file for the errors?

One simple troubleshooting step is to download and run this Easy Fix provided by Microsoft: https://support.office.com/en-us/article/troubl...

Not sure how much farther it would go, though.

Let me know on the log file, or if the Easy Fix did it. Good luck.

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Hello !

I'd suggest you to install Office using this procedure:
https://docs.microsoft.com/en-us/DeployOffice/o...

This procedure is for massive deployments, but is valid for one machine as well. Is a little bit tricky , but I can help if you need further assistance



Best Regards

     This appears to be for Office 365 though so I'm sure how I could make it work for me as 2016 Standard is what I need to get working. However if i'm missing something in that article that would be a possible solution for me let me know and I'll go back over it again.

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Michael,

That's unfortunate. Did that setup leave a C:\MSOCache directory, and if so, can you find the log file for the errors?

One simple troubleshooting step is to download and run this Easy Fix provided by Microsoft: https://support.office.com/en-us/article/troubl...

Not sure how much farther it would go, though.

Let me know on the log file, or if the Easy Fix did it. Good luck.

     It has not left a C:\MSOCache directory on any of the machines unfortunately so I can't provide any logs unless there is another way I can log the install progress and failure point? I found a thread on 10 forums with someone else having the exact same issue as me and he logged it if that could help. Here's what he got -

2018/05/09 11:02:51:995::[6396] Running OSE version 16.0.4266.1001
2018/05/09 11:02:51:996::[6396] Using transform at path: C:\MSOCache\All Users\{90160000-0115-0409-1000-0000000FF1CE}-C\ShellUI.MST
2018/05/09 11:02:51:996::[6396] Catalyst Package Install...
2018/05/09 11:02:51:996::[6396]     Package: ProPlusWW
2018/05/09 11:02:51:996::[6396]     File: C:\MSOCache\All Users\{90160000-0011-0000-1000-0000000FF1CE}-C\ProPlusWW.msi
2018/05/09 11:02:51:996::[6396]     Command Line: ADDLOCAL=RhdInspector,MsoInstalledPackagesScoped,VSTOCLR35,VBAFiles,OfficeOLESupport,PPTSoundFiles,ACCESSMiscFullFiles,MSSOAP3,Office10Fix1,MsoCommonShellHandler,ProductFiles_B2TR,DocumentImagingUtils,AceFiles,OfficePostBoot,VSTO,WORDDocumentTemplates,NonC2R_ProductFiles,OSpp_Core,OsmClientUX,PPTNonBootFiles,PubComPrinting,ExcelAddinFiles,PPTFiles,InternationalSupportFiles_JPN,OneNoteFiles,WordPdfi,OutlookOms,dummy_Office_PIA,Publisher_PIA,GRAPHFiles,WORDSharedFiles,VSCommonPIAHidden,PubCoreWizardFiles,SubscriptionHeartbeat,ExcelAddInEuroToolFiles,WordConverter12Files,MSTagPluginBiblioFiles,OneNoteToIEAddin,GraphicsFiltersFile,OutlookVBScript,WebDiscussFiles,PubFontsBalanceSys,DCFSpreadsheetIQ,SetupControllerFiles,OutlookSocialConnector,ExcelConverter12Files,OutlookMAPILDAP2,XDOCSEditorFiles,Word_PIA,OutlookMAPIEMS2,AceOdbc,NonC2R_OneNoteNonBootFiles,Access_PIA,VisioPreviewerFiles,OSetupController,ExcelAddInPowerPivotFiles,OutlookDVCsvWinFiles,OfficeDigitalSFiles,OneNotePIA,PubCoreFontFilesSys,AccessWizards,OsmAdminUX,DCFDatabaseCompare,ScreenRecorderFiles,WORDFiles,THEMESFiles,TranslationCore,EXCELNonBootFiles,Word_WISPFiles,VSTOCLR40,OutlookImportExportFiles,Graph_PIA,NonC2R_OneNoteFiles,OUTLOOKFiles,OUTLOOKNonBootFiles,OutlookMessaging,Excel_WISPFiles,WORDBibliographyFiles,SetupExeAddRegistry,PubComPrintingEnRGBCMYK,WORDBordersFiles,PubWizards,PubNonBootFiles,AccessBDCFiles,OneNoteQuickNote,DeveloperWizards,TextConverters,WISPHidden,AlwaysInstalled,ThemesAdditionalFiles,OfficeMSProof6,ProductFiles,WhiteRabbitHidden,Excel_PIA,OutlookSearchPHAndPluginReg,WxpFiles,ACCESSNonBootFiles,ThemesTypicalFiles,OneNoteNonBootFiles,FirstRunFiles,OutlookSearchShellReg,CARegistryFeature,SetupXmlFiles,OutlookDVExtensionsFiles,PubPrimary,OfficeTellMeRuntime,OfficeIntlRDC,QueryFiles,ExcelPowerQueryFiles,MetricConverter,OutlookDefaults,OsmSKUMain,SetLanguageFiles,OneNoteHandwritingFonts,VisioPreviewerFileAssocFiles,WixSwidTag,OneNoteToOLAddin,OfficeAppSupport,TCDRegistration,Gimme_OnDemandData,PowerPoint_PIA,OfficeDLPFiles,LOBiMain,SetupExeArpEntry,NonC2R_PPTNonBootFiles,MSTagPluginsFiles,ACCESSNonBootMiscFullFiles,PubWizardsTier2,WISPFiles,MSTagPluginDateFiles,OfficeCoreRDC,SmartTag_PIA,ProofingParent,OutlookMAPIPST2,OutlookAddIn_SPS,ACCESSSharepointISAM,ClviewFiles,PubPaperDirect,OSpp,OutlookMAPI2,PubCoreClipArtFiles,IMNFiles,OArt_DocTheme,Ace_PIA,MSTagPluginBiblioDataFiles,Outlook_PIA,AccessLobiDependencies,DCFSpreadsheetCompare,DCubeHidden,ExcelAddInPowerViewFiles,OutlookMAPICONTAB2,Excel_PP,ACCESSFiles,Forms_PIA,ProductNonBootFiles,MSTagPluginNamesFiles,PPTPresentationTemplates,EXCELFiles,LISTFiles,ExcelAddInPowerMapFiles,WORDNonBootFiles,OutlookSocialConnectorProPlus,PubWizardsTier3,MSTagPluginIMContactFiles REMOVE=OrgChartFiles,Lync_CoreDesktop,GrooveFiles2,Lync_CoreFiles ADVERTISE=LOBiFiles SETUPEXEINSTALLUICULTURE="en-US" REMOVESAMEVERSION="" LICTYPE="ltKMS" SETUPEXE_DOARPWRITE="1" BRANDING_XML="C:\Users\Username\AppData\Local\Temp\Setup00000f1c\BRANDING.XML" ARPENTRY_URLUPDATEINFO="" ACCEPTEDEULA="1" INSTALLLOCATION="C:\Program Files\Microsoft Office" ACIDS="C47456E3-265D-47B6-8CA0-C30ABBD0CA36;D450596F-894D-49E0-966A-FD39ED4C4C64" REMOVEPREVIOUS="" ARPENTRY_SKUCOMPONENTS="[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\PROPLUS\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\Outlook.en-us\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\Publisher.en-us\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\Word.en-us\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\InfoPath.en-us\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\PowerPoint.en-us\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\OSMUX.en-us\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\Office.en-us\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\Lync.en-us\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\Groove.en-us\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\Excel.en-us\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\Office32.en-us\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\OSM.en-us\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\DCF.en-us\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\Proofing.en-us\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\OneNote.en-us\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\Access.en-us\setup.xml[~]" SLD_PID="00339-10000-00000-AA172" SLD_PKU="0" SLD_SUPPORTSBYPASS="0" SLD_DPID="#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rogram Files\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\OSETUP.DLL,1" ARPENTRY_SPPSKUID="[~]D450596F-894D-49E0-966A-FD39ED4C4C64[~]" ARPENTRY_DISPLAYVERSION="16.0.4266.1001" ARPENTRY_CONTACT="" ARPENTRY_NOELEVATEONMODIFY="#0" ARPENTRY_UNINSTALLSTRING="""C:\Program Files\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\setup.exe"" /uninstall PROPLUS /dll OSETUP.DLL" ARPENTRY_NOREMOVE="#0" ARPENTRY_INSTALLLOCATION="C:\Program Files\Microsoft Office" ARPENTRY_SHELLUITRANSFORMLANGUAGE="en-us" ARPENTRY_NOREPAIR="#1" ARPENTRY_URLINFOABOUT="" ARPENTRY_HELPLINK="" ARPENTRY_HELPTELEPHONE="" ARPENTRY_DISPLAYNAME="Microsoft Office Professional Plus 2016" ARPENTRY_PRODUCTCODES="[~]{90160000-006E-0409-1000-0000000FF1CE}[~]{90160000-001F-040C-1000-0000000FF1CE}[~]{90160000-0011-0000-1000-0000000FF1CE}[~]{90160000-0115-0409-1000-0000000FF1CE}[~]{90160000-001A-0409-1000-0000000FF1CE}[~]{90160000-00A1-0409-1000-0000000FF1CE}[~]{90160000-001F-0C0A-1000-0000000FF1CE}[~]{90160000-0117-0409-1000-0000000FF1CE}[~]{90160000-001F-0409-1000-0000000FF1CE}[~]{90160000-002C-0409-1000-0000000FF1CE}[~]{90160000-0015-0409-1000-0000000FF1CE}[~]{90160000-00E1-0409-1000-0000000FF1CE}[~]{90160000-0018-0409-1000-0000000FF1CE}[~]{90160000-0090-0409-1000-0000000FF1CE}[~]{90160000-00C1-0409-1000-0000000FF1CE}[~]{90160000-00C1-0000-1000-0000000FF1CE}[~]{90160000-0016-0409-1000-0000000FF1CE}[~]{90160000-00BA-0409-1000-0000000FF1CE}[~]{90160000-0019-0409-1000-0000000FF1CE}[~]{90160000-0044-0409-1000-0000000FF1CE}[~]{90160000-012B-0409-1000-0000000FF1CE}[~]{90160000-00E2-0409-1000-0000000FF1CE}[~]{90160000-001B-0409-1000-0000000FF1CE}[~]" ARPENTRY_VERSIONMINOR="#0" ARPENTRY_MODIFYPATH="""C:\Program Files\Common Files\Microsoft Shared\OFFICE16\Office Setup Controller\setup.exe"" /modify PROPLUS /dll OSETUP.DLL" ARPENTRY_CACHELOCATION="C:\MSOCache\All Users" ARPENTRY_PACKAGEREFS="[~]Proof.es-es[~]Proof.fr-fr[~]OfficeMUI.en-us[~]OfficeMUISet.en-us[~]Proofing.en-us[~]Proof.en-us[~]OneNoteMUI.en-us[~]AccessMUI.en-us[~]Office32WW[~]AccessMUISet.en-us[~]DCFMUI.en-us[~]OSMMUI.en-us[~]Office32MUI.en-us[~]ExcelMUI.en-us[~]GrooveMUI.en-us[~]InfoPathMUI.en-us[~]ProPlusWW[~]LyncMUI.en-us[~]OSMUXMUI.en-us[~]OutlookMUI.en-us[~]PowerPointMUI.en-us[~]PublisherMUI.en-us[~]WordMUI.en-us[~]" REBOOT=ReallySuppress LAUNCHEDBYSETUPEXE=1 MSIRESTARTMANAGERCONTROL="Disable" SETUPEXEINSTALLUILANGUAGE=1033 SETUPINTLDLLDIRECTORY="C:\Users\Username\AppData\Local\Temp\Setup00000f1c\" ARPSYSTEMCOMPONENT=1 TRANSFORMS="C:\MSOCache\All Users\{90160000-0115-0409-1000-0000000FF1CE}-C\ShellUI.MST" ALLUSERS="1"
2018/05/09 11:02:51:996::[6396] PERF: TickCount=6603750 Name=MsiPackage::Install Description=Calling OMsiInstaller::InstallProduct for package file "C:\MSOCache\All Users\{90160000-0011-0000-1000-0000000FF1CE}-C\ProPlusWW.msi"
2018/05/09 11:05:06:677::[6396] WER element [P4] is set to value [1603]
2018/05/09 11:05:06:677::[6396] WER element [P7] is set to value [1603]
2018/05/09 11:05:06:679::[6396] WER element [P6] is set to value [%s %s]
2018/05/09 11:05:06:679::[6396]  WER element [P6] is converted to [FC73469E]
2018/05/09 11:05:06:679::[6396] Error: Failed to install product:  C:\MSOCache\All Users\{90160000-0011-0000-1000-0000000FF1CE}-C\ProPlusWW.msi ErrorCode: 1603(0x643). 
2018/05/09 11:05:06:679::[6396] Log level changed from: Standard to: Verbose
2018/05/09 11:05:06:679::[6396] Rolling back chain
2018/05/09 11:05:06:679::[6396] Error attaching to OSE, error 0x00000000
2018/05/09 11:05:06:679::[6396] Stopping running ose

Hopefully this can be of some help.

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Okay so I've finally got it figured out. I don't have any clue as to how to actually fix the issue but I've gotten three of the systems working now following these steps and I'll handle the others tomorrow. Here's what I had to do -

1) Clean install using 1803 USB installer
2) Don't connect WiFi during or after installation/initial setup
3) Copy Office installer to the system and run installation
4) Install drivers and allow Windows to update from there

If I allow Windows to update at all before running the installer it fails, so it may be that cumulative update they released a couple of days ago for 1803 that's screwing it up, not sure.

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Last updated April 19, 2021 Views 13,481 Applies to: