Install problem Office 2016 , error code 1402

hi i have this problem ,

i used

but that not work for me 

can`t fine HKML32 :| 

and cant find PSS10R.CHM on that location .

win version 10 1803.17134.1 64bit

Hi Mohammad,

Let’s try the easist things first, and then try the install again.

Delete the contents from the following locations.

C:\Windows\Temp - ctrl + a and delete the contents.

C:\Users\YOURACCOUNT\App Data\Local\Temp (If AppData doesn’t display, go into control panel, file explorer options, and make sure show hidden files / folders is checked off”

When done, Download and install Ccleaner -

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

After installing, run the registry tool. Run the registry tool until there are no more fixes to be made. Reboot, and try the office install again.


If no luck, I found this: - it says Windows 8, but I think it still applies to what is happening here. If you scroll down and look at Monica’s response, she has a fix.

Let me know, we’ll figure this out!
- C

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Question Info

Last updated January 5, 2021 Views 994 Applies to: