office 2010 activation problem on windows 10 pro

Hello everybody

I have office 2010 32bit on windows 10 pro 64. 

installation was fine, however activation is not working. 

when I try to do the activation via online I get " an unspecifief error has occured. your request cannot be processed at this time . please try again later ( 0x80070426 ) 

if I try the phone activation, I don't get the phone number listed. 

the same window doesn't response. 

any idea ? 

thanks in advance. 

update: I run repair for office 2010. didn't help. Also tried to activate with local administrator account still no luck. 


MS REALLY REALLY REALLY wants us to spend more money on new Office 365 subscriptions, so there have been a lot of "errors" reported when trying to activate older versions of Office ... "subtle".

The following links provide alternate phone numbers.  And there is an alternate process to use after you do start the phone activation.

Activation Phone Support - phone activate

If you have an activation specific error, ie things like “invalid” or “blocked” product key, you specifically have to contact the “phone activation” support reps.  Apparently “normal” support has no way of transferring you to them … <sigh>


The process you need to follow is rather round about:

·    Start normal activation,

·    select phone activation option,

·    this will display appropriate phone number for your geographic location.

·    Phone them

·    do NOT reply to initial prompts

·    wait, a long time, until you are offered the option of talking to a “service” rep

·    explain problem to them

·    ask to be transferred to a supervisor when front line support can’t help you


2017 01 20- “Telephone activation is no longer supported for your product” error when activating Office

The problem started in the fall of 2016. In Jan 2017 a MS staffer provided the following excuse. But the problem still exists! MS oops’d, and just hasn’t bothered to fix the problem for much too long.  Go to then link below to get the correct phone number for your specific geographic location


<snip >

Michelle V [MSFT]

We apologize for this inconvenience. We are currently fixing this bug in our Office products. In the meantime, you can call the numbers for your specific country/region listed in this article : .


Please also note that this issue impacts Office non-subscribers only—those who purchased the product as a one-time purchase. For more information, see What’s the difference between Office 365 and Office 2016?


If this doesn’t solve the issue, please contact our support agents linked from the bottom of the same article.


Again, we apologize for this issue. We are working to get this resolved quickly and will update this thread once the fix is available.



Michelle V.

Office Team



Office Activation Wizard: get the “Installation ID” / "Product ID" required by Phone and Chat Help lines

do the activation method below:

·     Open Word 2013 application.

·     Click File menu

·     Account command

·                   Click About button

·                   Record the “Product ID” (you will need it in a minute), aka “Installation ID”

·     OK to close the “About … “dialog

z- 2013 Office Product ID.jpg

·     Click “Activate” button

·     Select “I want to activate the software over the Internet” and click “Next”. This will usually complete successfully and activate the software.

·     If you were unable to automatically activate over the Internet, you may select “I want to activate the software by telephone”

·     “Next.”


z- 2013 Office Phone Activation Wizard.jpg


The Microsoft Office Activation Wizard will show you three steps:

Step 1:  Select your location, this will display the appropriate phone numbers

Step 2:  Installation ID (This will be required by the chat/phone support team from you for activation. Please provide it to them immediately)

Step 3: Confirmation ID (This will be provided by support to you.  You need to enter from boxes A to H to proceed with the activation. You may click on Next after entering the ID to complete the activation.



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Question Info

Last updated October 18, 2020 Views 1,556 Applies to: