Outlook 2007 opens, then closes unexpectedly

This has just started.  I try to open Outlook, it briefly comes up for 1 or 2 seconds, then I get an error message "Cannot start Microsoft Outlook.  Cannot open the Outlook window."  Outlook will not open in safe mode either.  MS Office diagnostics indicate no problems.  Grateful for some help on this.

Fred

The error message is:

Log Name:      OSession
Source:        Microsoft Office 12 Sessions
Date:          13/09/2010 7:13:19 a.m.
Event ID:      7003
Task Category: None
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      Laptop
Description:
ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6535.5005, Microsoft Office Version: 12.0.6425.1000. This session was terminated unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft Office 12 Sessions" />
    <EventID Qualifiers="0">7003</EventID>
    <Level>3</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-09-12T19:13:19.000000000Z" />
    <EventRecordID>475</EventRecordID>
    <Channel>OSession</Channel>
    <Computer>Laptop</Computer>
    <Security />
  </System>
  <EventData>
    <Data>6</Data>
    <Data>Microsoft Office Outlook</Data>
    <Data>12.0.6535.5005</Data>
    <Data>12.0.6425.1000</Data>
  </EventData>
</Event>

 

Or this message:

Log Name:      OSession
Source:        Microsoft Office 12 Sessions
Date:          13/09/2010 7:57:59 a.m.
Event ID:      7000
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      Laptop
Description:
ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6535.5005, Microsoft Office Version: 12.0.6425.1000. This session lasted 3 seconds with 0 seconds of active time.  This session ended normally.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft Office 12 Sessions" />
    <EventID Qualifiers="0">7000</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-09-12T19:57:59.000000000Z" />
    <EventRecordID>486</EventRecordID>
    <Channel>OSession</Channel>
    <Computer>Laptop</Computer>
    <Security />
  </System>
  <EventData>
    <Data>6</Data>
    <Data>Microsoft Office Outlook</Data>
    <Data>12.0.6535.5005</Data>
    <Data>12.0.6425.1000</Data>
    <Data>3</Data>
    <Data>0</Data>
  </EventData>
</Event>

Answer
Answer

On Sun, 12 Sep 2010 20:19:57 +0000, FredAnz wrote:

This has just started.  I try to open Outlook, it briefly comes up for 1 or 2 seconds, then I get an error message "Cannot start Microsoft Outlook.  Cannot open the Outlook window."  Outlook will not open in safe mode either.  MS Office diagnostics indicate no problems.  Grateful for some help on this.

Some more troubleshooting:
http://www.howto-outlook.com/faq/outlookdoesntstart.htm


Gérard

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Question Info


Last updated December 21, 2023 Views 4,507 Applies to: