I have a problem with 2007 Office Enterprise and receive the message "Setup cannot find Enterprise.WW\EnterpriseWW.msi......."

I have a problem with 2007 Office Enterprise as it was installed on my laptop several years ago when working for a company I have now left several months ago.  I do not have access to the set-up files AT ALL.  I find the missing file - entrpriseWW.msi shown available on several sites on the internet but it refers me to websites I do not trust and have to pay for joining and then am not sure I would even find what I had requested.

I do have regular Office 2007 installed BUT CANNOT FULLY REMOVE THE ENTERPRISE VERISON....WHAT DO I DO to REMOVE OFFICE 2007 ENTERPRISE totally from my system so that the regular OFFICE 2007 can simply take over? 

For important clarification - NEITHER OF MY VERSIONS - the original 2007 Office and the 2007 Office Enterprise editions were unauthorized versions.

 
Question Info

Last updated July 20, 2018 Views 4,245 Applies to:

If you cannot remove Office from the Windows add or remove programs applet see,http://support.microsoft.com/kb/290301

Note that although it is possible to install Office 2007 twice, the files for both versions will be shared, so that uninstalling one will require the other installation to be repaired or reinstalled. You will need the media for your other 'Office 2007' and its product key to re-install or repair.

You will not obtain a legitimate version of Office Enterprise from the internet. The only publically available legitimate on-line distributions for Office 2007 versions is currentlyhttp://www.microsoft.com/office/downloads/.


Graham Mayor - Word MVP
www.gmayor.com
Posted via the Communities Bridge
http://communitybridge.codeplex.com/
Graham Mayor (Microsoft Word MVP)
For more Word tips and downloads visit my web site
http://www.gmayor.com/Word_pages.htm

2 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Graham...I went to the first suggestion and the tool has been removed from that page...it referred me to

 Microsoft Knowledge Base:
971179

Where I was instructed to use: Run then  controlappwiz.cpl

That did not work  and this was my error message....

"This product has been corrupted. Run setup again from the CD, DVD or other original installation source."

As I stated yesterday...I DO NOT HAVE THE ENTRPRISE VERSION THAT THE COMPANY INSTALLED.

Then below those instructions it offered to click on: 

Microsoft Fix It 50154

It started to run and then gave me this message:

"There is a problem with this windows installer package. A script required for this install to complete cannot be found. Contact your support personnel or package vendor."

I was prepared to FULLY REMOVE BOTH MY ENTERPRISE VERSION AND MY regular 2007 OFFICE edition...

What is the next way to simply remove an unwanted program from MY COMPUTER? Please MICROSOFT IS ACTING LIKE IT OWNS MY COMPUTER...It does NOT...

Please help...

Looking for simplicity and love to use my right click I so never expect to be workinona rotten apple

2 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

You have a corrupt installation of Office. Microsoft gets blames for all sorts of things, sometimes fairly, but I don't see how it can be responsible for what you do with your PC :(

The issue almost certainly was caused by installing two different versions of Office, which has left one set of files, but two sets of registry entries. You will have to remove both in order to fix it. Removing the version that you installed later should remove the files but not the first set of registry entries. You need the missing Enterprise installer files to fix that . Hindsight is a wonderful skill, but it is a pity you didn't make a copy of the disc for such eventualities :(

I hesitate to recommend the use of registry cleaners as they frequently cause more harm than good, but such a tool may help clean up the orphaned stuff in the registry. Ccleaner is one that is sometimes recommended, but I have no experience of it.

http://www.regvac.com/regvac.htm is another possibility, but as with all such tools ... be careful!

You will note that at the top of the linked page there is mention of an unistaller tool - msicuu2.exe, which Microsoft no longer recommends. That tool can still be located via a web search andMAY help remove the vestiges of this corrupt installation.


Graham Mayor - Word MVP
www.gmayor.com
Posted via the Communities Bridge
http://communitybridge.codeplex.com/
Graham Mayor (Microsoft Word MVP)
For more Word tips and downloads visit my web site
http://www.gmayor.com/Word_pages.htm

2 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

OnTheRoad2Meaning,

We encourage everyone to treat each other with mutual respect.  Do not use any communication or collaboration services to threaten, harass, stalk, or abuse others participating in these services.  Microsoft reserves the right to remove posts that advocate or encourage expressions of violence, bigotry, racism, hatred, or profanity. Microsoft may remove postings that are deemed inappropriate, offensive or that violate guidelines or this Code of Conduct.  Microsoft may also, at its sole discretion, eject or ban any user from their area who behaves in a manner deemed inappropriate, offensive or who violates guidelines or this Code of Conduct.

Please know that you risk being banned from posting in all Microsoft forums if this violation continues.

Thank you for your cooperation


Jason H. Microsoft Answers Support Engineer Visit our Microsoft Answers Feedback Forum and let us know what you think.

2 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

FYI...OnTheRoad2Meaning DID NOT post this inquiry...don't know how I got associated with it....but I sure would like a reply to my MS PRODUCER problem on the Internet as shown above...
Looking for simplicity and love to use my right click I so never expect to be workinona rotten apple

3 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.