How to uninstall Microsoft Office Click to run

I just recently purchashed Microsoft Office 2010 but it won't let me install because I have a Microsoft Office Click to run 2010 trial and keeps telling me to uninstall but when I try to, it does not let me? So I need help
Click to run is a "virtual environment", a "virtual computer". Currently you can get it 3 ways:
  • Office Starter 2010
  • Office 2010 online downloads
  • Office 365 (2013) Preview

In theory, when you uninstall the program that is running in CTR, the CTR environment will also be uninstalled.

You have one more option. You can return to the online download site and specifically request a "normal" installation file.

Switch to using an MSI-based Office edition (only applies to versions bought online)

NOTE: I have been told that Office running in C2R and C2R itself require separate uninstall steps in Programs and Features.


What to look for when switching from CTR to MSI (with picture of “advanced options” link) (second half of tip) for tips about uninstalling Click-to-run version. images of online account screens, including 64 bit download


To get the full installer for Office 2010, logon to the Account Management Console, click the Download button next to your trial order and then instead of clicking the “Install Now” button, click on the “Advanced Options” link underneath. At the top of the Advanced Options pop-up that you’ll get, you can select between the 32-bit, the 64-bit or the Click-to-Run installer.

Note: When installing the full trial version instead of using the Click-to-Run version will require you to uninstall any previous version of Outlook first.

Use the Advanced Options to get access to the full installer which supports synching.


Alternate Method

You will need to go to “my account” link in order to access all the different installation methods. Here are the full steps:

1.        Go to the website that you purchased your version of Office 2010 from (Ex:  or

2.        Click on the green button to advance to the next page (depending on the site, the green button will say something different, but most of the time it is Download Now or Update Now)

3.        On the next page, look in the top right corner and you should see a link for My Account, click on it

4.        Now you will see what you previously purchased, next you should click on Download

5.        Below the Green button (Download Now) Click on Advanced Options

6.        In this window, click on the link for 32bit.

And you are good to go! 


Update, repair, or uninstall Office Click-to-Run CTR products

Note: Repairing Office Click-to-Run products require an Internet connection to be available during the entire repair process.

1.     In Windows 7, click Start and select Control Panel from the right-hand list then select Programs.

2.     Select Microsoft Office Starter 2010 from the list of installed programs and them click Change from the commands available above the list.

3.     Check Remove Office user settings if you want to reset all options to factory defaults. Uncheck it if you wish to retain any customization that you have performed on the program(s).

4.     Click Repair and follow the procedure through to its conclusion.


Unable to uninstall Click2run using MS FIX IT - solution IT/a51729cd-9b41-41eb-b035-90c35ec87037

When you try to uninstall Office click2run 2010 using kb290301 (MS FIX IT), you get an error stating problem with client virtualisation.


Go to: Start> Run> Services.msc> Client virtualisation> properties> startup type> Disable\manual> Stop the service> Ok

Now try restarting system and then try using FIX IT from kb290301


Manually Uninstall CTR

And if you have previous Office files on the computer are not completely uninstalled, such as Office 2010 beta, let's try to completely uninstall them and then re-install Office 2010 again.

Manually uninstall the 2010 Office system:

Note You must be logged on to Windows with a user account that is a computer administrator to complete this method. If this is your personal computer, you are likely already logged on with an administrator account. If this is a computer that is part of a network, you might have to ask the system administrator for help. To verify that you are logged on to Windows with a user account that is a computer administrator, visit the following Microsoft Web site: (

To uninstall the existing 2010 Microsoft Office system if you cannot uninstall it by using the Add or Remove Programs feature, follow these steps:

You can get the manual instructions in Method 4 of this tip  2010  If you have 64 bit windows, download the tools to your HD before running them

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Question Info

Last updated July 28, 2020 Views 21,426 Applies to: