Q: Event ID 7001 Source: Microsoft Office 12 sessions Stop error message.

ID: 6 Application Name: Microsoft Office Outlook Application Version: 12.0.4017.1006 Microsoft Office Version: 12.0.4017.1006. This session lasted seconds with seconds of active time. This session ended with a crash. I have repaired Office and re-installed office with no success. Then I created my account on another pc, copied the PST file, just so that I can access my e-mail, with the same result. Scanned PST with scanpst.exe. and still no resolve. I noticed that the same e-mail came in more then 6 times from the same person. 



Use the following command line switch for Outlook and check if it works fine:


    Click on Start > All Programs > Accessories > Run


    Copy and paste the following command in the Open field and then press Enter


    Outlook /cleanviews


If the issue still persists then try to run Outlook in Clean-boot mode. Clean-boot disables all non-Microsoft services.


For information on how to perform a Clean-boot, refer to the following link:


Note: once the troubleshooting is done, ensure to enable the Normal Start-up



If Outlook works fine in Clean-boot then the security software integration with Outlook may cause this issue.

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Views: 18,298 Last updated: July 3, 2018 Applies to: