Error 1935 or 2908 when installing Office 2010 - here is the solution!

When you install Office 2010 you may get error 1936 or 2908. I got this and finally found a simple solution:

Download and install latest .NET!!!

You can find it here:
Web: http://www.microsoft.com/downloads/details.aspx?FamilyID=9cfb2d51-5ff4-4491-b0e5-b386f32c0992&displayLang=en

Standalone: http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=0a391abd-25c1-4fc0-919f-b21f31ab88b7

 
Question Info

Last updated August 17, 2018 Views 148,932 Applies to:
Answer

On Sat, 20 Nov 2010 01:35:01 +0000, Mrsski wrote:

My next question...should I turn of the security program while trying to install Office 2010? It seems silly but I am open to all possiblities at this point. Like most of the others here I have tried this at least 7 times now and am fast loosing patience!!!

So you have no other Office versions installed and you want to install
a purchased Office 2010 version?

Perform a clean boot and try to install Office 2010.
http://support.microsoft.com/kb/929135

Or try: http://support.microsoft.com/contactus/?ws=support&CTT=114
Get Help Now.....


Gérard

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Answer

I have Windows 7 Home Premium on a Acer 1410 that I've been trying to install Office Professional Plus 2010 for days, trying every fix I could find. I was getting installation error 2908. Pressing ignore a bunch of time ultimately resulted in error 1935 and a consequent rollback of the install.

Following a Visual Studio installation error thread, I was finally able to determine the cause. C:\Windows\servicing\TrustedInstaller.exe was missing as determined by trying to run the command sfc /scannow and getting "Windows File Protection could not initiate a scan of protected system files." error.

I was able to get another copy of TrustedInstaller.exe from an equivalent laptop and restored the file. This wasn't easy either - I  had to change ownership of the C:\Windows\servicing folder to the Administrators group before I was able to copy the file into it.

After restoring the file and rebooting, I removed .Net Framework 4 with Add/Remove Programs and rebooted.

After reboot, I installed latest .Net Framework 4 and rebooted again.

After all this, I was finally able to complete Office install - Woo Hoo! At least I didn't have to reload Windows...

I suspect that my anti-virus software must have thought that TrustedInstaller.exe was a virus and deleted it - I found that issue in other googling.

 

 

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