Error 1402. Could not open key: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\MSFS. Verify that you have sufficient access to that key, or contact your support personnel.

I get this error when I try to install Microsoft Word 2000.

My computer is a Dell Inspiron 546 with an Athlon processor, 320 Gig HDD, 4Gig RAM, and is running XP Pro with Win7 available, but not yet installed.  I tried installing Word from the CD first and got the error each time.  I looked in my registry for the key but didn't find it. When I searched the registry for the key by removing the last part (first MSFS -  then removed OptionalComponents and finally Run) and that is when the search got results.  But, every hit was on the Key (right side) of the registry.

I even tried copying the whole CD to my hard drive but wound up with the same results.

What can I do to resolve this?

 

Question Info


Last updated July 12, 2018 Views 2,641 Applies to:
Answer

Try the steps given in the article below to fix this issue:-

http://support.microsoft.com/kb/838687

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Answer

If those things don't work, tTry running the installation as admin.

Run As Admin

Your problem is probaby with the registry. There is an error where your userid is not being allowed to update the activation information.

What you need to do is "runas admin":

  • Go to the start menu and find the program icon you want to start
  • <Shift> <Right Click> on it
  • Select “Run as …”

If that doesn’t work try this:

  • In the start menu, right click on the shortcut for any Office app, select “RunAs Admin”
    If runas does not appear, right click and drag the shortcut to the desktop
  • create a shortcut on the desktop.
  • Right click on the desktop shortcut,
  •  runas admin should be there.

Activate the application/office:

  • 2007 Office button / 2010 File tab
  • Help
  • Click on “Activate the Application”
  • Follow prompts to enter product key
  • Close the app
  • Restart app normally

Next time also remember to tell us what OS you are using.


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Link to: Silverlight Applets Mapping 2003 Menu to 2010 Ribbon for all Office Apps

Link to: Flash Applets Mapping 2003 Menu to 2007 Ribbon for all Office Apps

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