I am trying to update my daughter's Vista computer from Office 2003 to Office 2010. I purchased and downloaded the Microsoft Office Professional Academic 2010 installer from DigitalRiver. Her computer is running Vista on a Dell Latitude E6400.
The installer chugs along for a while and even finishes up, then rolls back all the installed files and finishes with a very non-descript error message "Microsoft Office Professional 2010 encountered an error during setup". I turned on full logging and excerpted the message below.
I've tried lots of advice; turned off antivirus; renamed \ProgramData\Microsoft Help; uninstalled 2003; reinstalled 2003 and chose Upgrade in the 2010 installer.
CAQuietExec: "C:\Windows\system32\WBEM\mofcomp.exe" "C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPWMI.MOF"
CAQuietExec: Microsoft (R) MOF Compiler Version 6.0.6000.16386
CAQuietExec: Copyright (c) Microsoft Corp. 1997-2006. All rights reserved.
CAQuietExec: Parsing MOF file: C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPWMI.MOF
CAQuietExec: MOF file has been successfully parsed
CAQuietExec: Storing data in the repository...
CAQuietExec: An error occurred while processing item 2 defined on lines 12 - 20 in file C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPWMI.MOF:
CAQuietExec: Compiler returned error 0x8007054fError Number: 0x8007054f, Facility: Win32
CAQuietExec: Description: An internal error occurred.
CAQuietExec: Error 0x80070003: Command line returned an error.
CAQuietExec: Error 0x80070003: CAQuietExec Failed