Office 365/2013/2016 Code 0-# to 32-# Part 1 of 3

Pet Project:

https://aka.ms/Su0afc    This is a link to the MS Feedback Hub. 

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I learned that the 8 character error codes are actually built up from 2 x 4 character "words", ie:

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.  *  "0x8007" means: "Windows Update".
.  *  "0x05B4" means: "This operation returned because the timeout period expired."
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The specific feedback is asking MS for access to the dictionary defining these code words. 

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If we had access to the dictionary we could break down the error codes to at least get a high level idea of the problem. That way, when we can't find any other documentation for the error code (as is the situation for most error codes) we can apply general fixes to the identified problem

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PLEASE go to the feedback and VOTE for it: https://aka.ms/Su0afc
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Technical Level : Intermediate
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Summary
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Part of the design of the “new and improved” <heavy sarcasm> Office 365/2013 is that to be more “user friendly”.  I do understand the effort since most users are not technically inclined (no surprise) so they don’t want to deal with technical issues (I just am not totally in support of the way MS did it).  MS took a few approaches to this “user friendliness”:

1 - the “Click-to-Run” (CTR) “virtual computer” installation

2 - new Code 0-# and Code 300##-## / "Something Went Wrong ..." error messages

3 - almost completely eliminating access to the local install version Office 2013

Unfortunately, MS did not bother to make available documentation for many of these new error codes.  So, for now at least, all we can do is collect answers from the forum identifying things that have worked for others. Some of the fixes are just “voodoo”, they are not really a fix, but coincidentally trigger the real fix in the background.

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Error Code 0-# to 999-# - part 1 of 3

http://answers.microsoft.com/en-us/office/wiki/office_365hp-office_install/office-36520132016-code-0-to-32-part-1-of-3/3e90f480-1b9d-4ead-91c7-f2284c5d2ed3

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Error Code 1000-# to 29999-# Part 2 of 3

https://1drv.ms/w/s!Am8lVyUzjKfpnyXHQIaRtPOQV4GU?e=M3RLRI

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Error Code 30000-0 to 30099-#  - Part 3 of 4

https://1drv.ms/w/s!Am8lVyUzjKfpnyXHQIaRtPOQV4GU?e=M3RLRI 

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Error Code 30100-# and up - Part 4 of 3

http://answers.microsoft.com/en-us/office/wiki/officeversion_other-office_install/office-error-code-30100-and-up-part-4-of-3/7c55cb77-ba55-4b4d-9b59-a4af1771c1fb?tm=1455410776982

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What do the OneDrive error codes mean?

https://support.office.com/en-us/article/what-do-the-onedrive-error-codes-mean-f7a68338-e540-4ebf-ad5d-56c5633acded

Code 1, Code 2, Code 6, 8001007, 8004de40, 8004de85, 8004de8a, 8004def0, 8004def7, 8004de90, 8007005, Upload Blocked, "The File or Folder already exists on OneDrive"

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Windows Update Error Codes 8007#### - Part 5

https://1drv.ms/w/s!Am8lVyUzjKfpnyRQQuQeKHGymcbh

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“Network Connection” / "Network Related" fixes collected all in one place

http://answers.microsoft.com/en-us/office/wiki/office_365hp-office_install/office-365-install-network-related-problems-and/4d7f4eb0-5e91-4563-ace2-825ee64e0b9a

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Details

System Error Codes - 10,000 Error Codes 0 thru 15,999

https://msdn.microsoft.com/en-us/library/windows/desktop/ms681381%28v=vs.85%29.aspxThis MS page has links to very simple text translations of the error codes, but no specific help. Basically useless, but it MAY help you understand the error.

<snip>

Note  

The information on this page is intended to be used by programmers so that the software they write can better deal with errors. If you are an end-user that is experiencing difficulty with an application you are installing or running, contact customer support for the software that is displaying the error message. To obtain support for a Microsoft product, go to http://support.microsoft.com.

The System Error Codes are very broad. Each one can occur in one of many hundreds of locations in the system. Consequently the descriptions of these codes cannot be very specific. Use of these codes requires some amount of investigation and analysis. You need to note both the programmatic and the run-time context in which these errors occur. Because these codes are defined in WinError.h for anyone to use, sometimes the codes are returned by non-system software. Sometimes the code is returned by a function deep in the stack and far removed from your code that is handling the error.

</snip>

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MS-ERREF.PDF

You can download a file, Windows Error Codes called [MS-ERREF].PDF from this link:

http://download.microsoft.com/download/9/5/E/95EF66AF-9026-4BB0-A41D-A4F81802D92C/%5BMS-ERREF%5D.pdf

 It contains error codes and descriptions. No fixes, but the description may lead to an idea.

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Last updated July 14, 2016, 498 pages.

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Troubleshoot installing Office 365, Office 2016, and Office 2013

https://support.office.com/en-us/article/Troubleshoot-installing-Office-365-Office-2016-and-Office-2013-35ff2def-e0b2-4dac-9784-4cf212c1f6c2?ui=en-US&rs=en-US&ad=US#bkmk_activatenewpc

MS created this page with a large collection trouble shooting tips. This page is definitely worth your time to check out.

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The page is split into 3 tabs: Office for Home, Office for Business and Office 365 Admin. Each tab contains fixes specific to that type of installation.

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FINALLY! Some Official documentation

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Finally (at the end of Apr 2017) I have seen links to “Official” MS documentation for some of the new error codes, there is probably more that I have not yet seen.

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When you get an error, we Need the FULL and EXACT Error message text and error code (if there is one) as Diagnostic Clues

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First rule of asking questions, you have to provide enough information about what you are doing so we can try to recreate the problem. If there is an error code generated, we need to see that too.
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Describe the exact steps you take to create the error (so we can try to recreate it) and the resulting error. In theory that is obvious, but apparently you didn’t give us enough information to provide a good answer ... <sigh>
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We search various sources for the error message you give us to find possible solutions. So we need texact error message text, we can’t find paraphrased error messages.

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Trick to capture text of error messages

http://ask-leo.com/can_i_avoid_retyping_error_messages_when_i_need_to_report_them.html
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This link describes a shortcut to capture the FULL and EXACT error message text in a message box. As of Win 2000, <CTL><C> captures error text from most(some?) dialog boxes. Report it back here by pasting the text into a reply, or typing the full message if you can’t copy it.
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How to Take Screenshots with the Snipping Tool in Win7 / 8 / 8.1

http://www.7tutorials.com/how-use-snipping-tool

By Ciprian Adrian Rusen on 11/12/2013
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Windows 7 / 8 / 8.1 offer an easy to use tool for taking more complex screenshots, named the Snipping Tool. … how to take screenshots with it, how to save, edit or email a screenshot, how to use the available markup tools and how to change the settings of the Snipping Tool.
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Posting Images / screen captures to Answers: see this wiki
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http://answers.microsoft.com/en-us/feedback/wiki/feedback_other-na/how-to-embed-images-on-microsoft-community/f74dac61-38d6-492e-8e71-286ab2645b2a

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Max image width 625px
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The Wiki is written for Wiki Authors, but applies to all replies on the forum
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http://answers.microsoft.com/en-us/feedback/forum/feedback_other-na/how-to-embed-images-on-microsoft-community/a7ccddd9-ffff-4114-a0ad-c004e4a72a8a
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The site owners have listened and made the process of posting images easier (but not easiest, yet).  The link above details the process. 
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The replies are HTML files, you cannot paste images directly into them like a Word DOC(X) file. Instead you have to provide, in one form or another, a HTML link to a picture file that is available on the internet.
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In short form, the image must be in PNG, JPG, GIF, and BMP format.  Use the “Add Image” button that is on the same line as the “Bold”, “Italic”, “Underline” feature buttons.
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So, you will first have to save screen captures to a file on your HD or the internet, ie skydrive, before you can insert them in the discussion using the “Add Image” button.
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NOTE: I would like to get screen captures of all of the error messages but I don't have 365 so I fortunately don't get to experience the joy of these errors.
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NOTE: One "fix" you can apply to all of these problems. 
If you are using a browser other than MS Internet Explorer, try repeating the process (ie Windows update or Office Install) using IE.  A couple of people have noticed that this alone is enough to fix some problems.
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MS General Troubleshooting Page for Office 2013/365

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http://support.microsoft.com/kb/2822317 
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This page starts with recommendation to uninstall using their "Fix It" tool and re-install you copy of Office.  If that doesn't work, it includes instructions for several specific conditions:
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  • Temporarily disable your antivirus and firewall
  • Try updating your router firmware
  • Use Disk Cleanup to delete temporary files and temporary internet files
  • Reset Internet Explorer settings
  • Stop the print spooler
  • Remove older versions of Office (Personally I <Rohn007> don't agree with this one ... )
  • Start Internet Explorer without add-ons
  • Run system file checker: sfc /scannow
  • Turn off hardware acceleration
  • Reset the Task Scheduler
  • Try a hardwired connection
  • Create a new Windows Admin profile (Windows 7 only)

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If the above techniques don't work, you could try booting into Windows Safe Mode (where all "startup" programs and 3rd party Windows Services are NOT started) and doing the install.
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http://support.microsoft.com/    Start Windows Vista - Win 8.1 in Safe Mode
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Note: after the install is complete, make sure to restart Windows in normal mode


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We Found a Problem! - 2016 CTR installer not playing nice

Sorry, no specific idea yet.

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Code 0-2 - install error when trying to install an Office 365 Trial

Something went wrong
Sorry, we ran into a problem
Go online for additional help"
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Well, that is a classically USELESS error message.  It does not describe the cause or provide a specific trouble shooting link.  Going online is pretty useless since MS has not yet bothered publishing documentation for this error code!

Try doing an Office Repair and if that doesn’t do a re-install

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Code 0-3 - “Something went wrong. Sorry, we ran into a problem. Go online for additional help. Error code 0-3”


http://support.microsoft.com/kb/2739501

  • Uninstall and re-install Office

  • http://office.microsoft.com/en-us/office365-suite-help/redir/XT104051385.aspx?CTT=5&origin=HA102822111 - redirects to KB 2739501

    Well, that is a classically USELESS error message.  It does not describe the cause or provide a specific trouble shooting link.  Going online is pretty useless since MS has not yet bothered publishing documentation for this error code!

    http://office.microsoft.com/en-us/support/error-code-0-3-when-installing-office-HA104250429.aspx?CTT=5&origin=HA104250230

    The “Official” fix in link is:

    ·          Uninstall and Re-install

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    Code 0-4

  • Uninstall and re-install worked for a couple of people person.

  • .

  • Code 0x107

    Sorry, there was a Problem While trying to connect to your account

  • Error code 0x107

  • Correlation ID: {...}

  • Take a look at these 2 questions. They have a couple of suggestions for work arounds

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  • Code: 0xc0000005

  • “Microsoft ????? has stopped working” Office applications crash on launch at the splash screen
    Microsoft * has stopped working 

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    2 video related solutions:

    http://support.microsoft.com/kb/2813143 Problem with video file dlumd32.dll versions lower than 8.7.x.

    I did fix this issue though.  I check my graphics chip settings, and at some point, Word, OneNote and Outlook got changed to High Performance while the other programs in the suite were set to something else (I don’t remember what the setting was now, but it was clear that the offending programs had matching settings while the behaving programs matched each other).

    I changed the graphics settings to match the behaving programs, and now everything works just fine.

    I hope this helps anyone else out there that might be having the same strange problem.

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  • ************

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  • Changed Outlook from ‘High Performance’ to ‘Power Saving’ in the Catalyst Control Center and it worked for me.

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  • ************

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    • If you use Avast Antivirus version 10.3.2225,
    • upgrade to Windows 10,
    • your Office apps may crash when you try to open them.
    • install their R4 release here, which resolves the issue in most cases.

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    Code 0-9- Internet connection needed

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    ************

  • Try doing an Office Repair and if that doesn’t do a re-install

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  • ************.



  • This screen cap shows triggering the Windows Update from inside of Word, which then generated the error message.
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  • <snip> I had this same issue.  I just rebooted my computer and it was fixed .  Give that a go first. </snip>
    ************

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  • <snip> Ultimately had to reinstall Office... the web installer installs the latest fully patched version though (to my knowledge at least.) < / snip>

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    Code 0-1005 when installing Office

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    You might see these errors if you're having a network connection issue or if your hard drive is running out of space. Here are some things you can try to fix the problem. We’ve listed the most common solutions first, so try them in order.

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    MS documentation at: https://support.office.com/en-us/article/Error-code-0-1011-30088-1015-or-0-1005-when-installing-Office-65aa955c-a35f-41d4-b098-8060f2d04264?ui=en-US&rs=en-US&ad=US

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    Code 0-9- Internet connection needed

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    Code 0-1011 when installing Office

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  • You might see these errors if you're having a network connection issue or if your hard drive is running out of space. Here are some things you can try to fix the problem. We’ve listed the most common solutions first, so try them in order.


    MS documentation at: https://support.office.com/en-us/article/Error-code-0-1011-30088-1015-or-0-1005-when-installing-Office-65aa955c-a35f-41d4-b098-8060f2d04264?ui=en-US&rs=en-US&ad=US

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    Code 0-1012 (0)

  • New code during install.

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  • Code 0-1018 Couldn't Start Office Installation

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  • Apparently the go to link went to this MS documentation:

  • As well, if you are not intentionally running an installation, I would suggest simply restarting the computer to kill the unknown install process. Then try installing again.

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    Code 0-1036 During Install

    I found several possible fixes on the web, but no independent confirmation that they have worked for anyone.

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  • Code 2-4 "Sorry we can't find a required file. Error code 2-4

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    I got this error after Outlook tried to update.  I checked on my PC and all of the menu items were removed after rebooting.

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    ************
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    So I used this link to from another article to uninstall office. 
    http://support.microsoft.com/kb/2739501/en-us 
    I then reinstalled and all my prefs and settings were still in place. 

    This worked for me in Win7 64bit OS.  That was the only way I could get office back on my system.

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    Code 2-11 “?”

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    Code 3-4

    ------------------------------------------------------------------------

    Office

    Something went wrong

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    Sorry, we ran into a problem.

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    Go online for additional help.

    Error Code: 3-4

    .                                                                                                 Close

    -------------------------------------------------------------------------

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  • Go to this link they provided: https://support.office.com/en-us/article/Error-code-3-4-12002-4-12007-4-or-12152-4-when-installing-Office-c0268dd1-bf7d-4c0f-8b53-e125b6073f5b?ui=en-US&rs=en-US&ad=US&fromAR=1

  • .
    If nothing there, take a look in the "Network Related" section of this wiki.

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  • Code 3-16


  • Something went wrong
    We’re sorry, but we are unable to start your program
    Error Code: 3-16

  • New code. No info

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  • Code 3-28

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  • New Code, no info
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  • Code 5-11

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    "Access denied to installation source.  
    Sorry, we ran into a problem accessing a required file.
    Please check that the installation source has the correct permissions, then try again."

  • .

  • This error code may occur due to access issues on your computer which can be fixed manually.

    Try right clicking on the installation program program file and selectiong “Run as Admin” (you will have to provide the computer admin password when prompted).

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    Code 15-14

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  • This error code may occur due to insufficient updates on your computer.I f you feel all the updates are up to date, follow the below steps to fix the issue.

    Solution:
    troubleshooting to repair this code is to repair the office program, if it fails we need to uninstall and re-install the program.

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  • Code 22

  • https://answers.microsoft.com/en-us/office/forum/office_2016-officeapps/sorry-something-went-wrong-and-word-was-unable-to/819e947b-9233-4894-a90a-e84ed84c40ce?msgId=c6f8b7c0-a54d-460e-ab78-eb9970ff4097

    Too many fonts installed and active. Deactivate or uninstall some!

  • How did you figure it out ... ?

  • <snip>

  • Basically luck. Kaspersky had some problems, so I reinstalled it. The installer took ages to load, so I analyzed the installer using ProcMon from the SysInternals Suite.

  • I figured out that the installer kept enumerating fonts, so, I disabled a bunch of them. Then, I just tried, if it also has some impact on my Office issue. It had. ;)

  • </snip>

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  • Code 24

  • “Sorry, something went wrong and Word was unable to start. (24) “

  • Problem definition:

    I am unable to open Word or Excel Files via Explorer

    I am running Windows 8, Office 2013 Professional Plus and I am having the following problems:

    1. I originally installed Office 2013 x64 but needed Visio which is not supported on x64

    2. I uninstalled x64 and installed Office 2013 Professional Plus x86

    3. I continue to have the following problem:

    - If I double click on a Word file in Explorer I get the error message “ Microsoft 15.0 Sorry, something went wrong and Word was unable to start (24) and sometimes the file opens and sometimes it doesn’t. The error always appears.

    - If I right click on the file and click Open the file opens without the error

    - If I double click on an Excel file I get the following error: “Not enough memory to run Microsoft Excel. Please close other applications and try again”

    - If I right click on the file and click open the file opens and then the error appears

    I have tried the following

    - Uninstall / reinstall - I even manually cleaned the registry files and am still getting the error

    - The Fix it as recommended in other posts

    - Manually removed all files / folders of previous Office 2013 install prior to installing a new version

    This is a brand new laptop and I am also running Office 365.

    Please help this is very annoying.

    .

    Problem definition:

    I have Win7 and am running MS Office Home & Business 2013 -- updates are verified as being up to date.

    If I click on a Word file in Explorer I get the error message “ Microsoft 15.0 Sorry, something went wrong and Word was unable to start (24) and sometimes the file opens and sometimes it doesn’t. The error always appears. I have to close the error message window -- it does not disappear on its own.

    If I click on an Excel file I get the following error: “Not enough memory to run Microsoft Excel. Please close other applications and try again” and sometimes the file opens and sometimes it doesn’t. The error always appears.  I have to close the error message window -- it does not disappear on its own.

    I get the Word and Excel related errors if I attach a file to an Outlook message or download a Word/Excel file from anywhere else.

    This problem has occurred since I first downloaded Office 2013 (which, by the way, would not install -- which resulted in me spending an entire weekend on the phone with MS support before I found some obscure driver that needed updating on my own. It was not a phone scam -- it was Microsoft Answer Desk (http://answerdesk.microsoftstore.com/msusa/en-US/answerdesk). The free live chat people ran out of options. 

    Before I even called them, I had done all of your (Doug Robbins list of) suggested “fixes” and removed all the add-ins, etc.

    In the end I had to completely reload Win7 and Office 2013, run all the fixits the tech people knew of, so I was just glad to get the darn software running. 

    It’s 2 months later, and I’m tired of always having to close those stupid error messages so came looking for a solution here, and found this post (as well as quite a few others sprinkled around the community) with pretty much the same problem of those specific error messages.

    I suspect that since this doesn’t happen if I open a document from within Word or Excel, that the problem is something with Office’s interaction with other software and applications (like Explorer).

    .

    Problem definition:

    I wanted to give an update on my status -

    Somehow my problem went away for a few months - I’m not sure how. However, it came back a few days ago. In either case, I have tried:

    1. Every suggestion made by Doug Robbins

    2. CC Cleaner

    This is in addition to the steps I already tried in my original post.

    Some other things I am noticing:

    1. The error(s) only occurs if I double click on the file in File Explorer

    2. I get errors when opening Excel, Word or Powerpoint (the errors mentioned above)

    3. The files still open I just deal with the annoying error message and then click the “ok” button

    So as of now the problem is not fixed.

    Problem definition:

    Here are the other things I have tried:

    1. Run the Office 2013 fix - Doesn’t help

    A few other pieces of information:

    1. When I log off of my account and login to the hidden Administrator account the error does not occur

    2. When I look at the event viewer there is the following error that always occurs when the Excel error appears (Not enough memory to run ....) or when the Word error occurs (Sorry, something went wrong ....)

    Source: DistributedCOM

    EventID: 10010

    The details say The server (and a really long number) did not register with DCOM within the required timeout

    3. When I search for the {really long number} in the registry it is referring to HKEY_LOCAL_MACHINE \SOFTWARE\Classes\.doc\ShellEx or similar ShellEx referencing .xlsx

    .

    <snip>

    A Solution:

    I had uninstalled x32 and reinstalled x64 and got the same “out of memory” message.

    One fix I found to work is to change the number of Recent Workbooks to 0.

    Go to File then Options. Click on Advance. Scroll down to Display and look for “Show this number of Recent Workbooks” and change to 0. Also uncheck “Quickly access this number of Recent Workbooks” to 0.

    My theory is that Excel’s temporary cache may have been corrupted and was allocating memory for previous spreadsheets.

    It is not ideal, but I do not get the “out of memory” issue any more.

    </snip>

    .

    <snip>

    A Solution:

    FMK_801 replied

    Well, I finally found the solution for me. Not saying it will work for everyone, but it might be worth a try.

    I used Ccleaner (free) to clean my registry.

    I don’t like to mess with the registry normally, but I was at my wits end and Ccleaner lets you make a backup before it makes any changes. Plus it’s a very good product with a good reputation, unlike many so-called registry cleaners. I think the trick was getting rid of all the registry entries that referred to older versions of Office that I had already removed from my system, since not all the registry entries get removed when you remove a program (even if you do it the correct way). I really didn’t expect this to work, but it did for me. Here’s a link to the place you can download the free version http://www.piriform.com/ccleaner

    </snip>

    .

    <snip>

    A Solution:

    Rick@BEI replied on

    It’s usually related to the Preview Pane in Windows Explorer.  Turn that off and you should be fine. It’s a known issue, but no resolution yet that I’ve been able to find.

    </snip>

    .

    <snip>

    A Solution:

    I FINALLY fixed my problem - Posting my solution in case it helps anyone else

    As a reference I am running Windows 8.1 64-bit

    This is what worked for me:

    1.    Searched the registry (via regedit) for any reference to C:\Program Files\Microsoft Office\Office15 and changed to C:\Program Files (x86)\Microsoft Office\Office15
    MAKE SURE TO BACKUP YOUR REGISTRY BEFORE DOING ANY EDITS

    2.    Went to C:\Program Files (x86)\Microsoft Office\Office15

    3.    Right click Excel.exe

    4.    Click “Troubleshoot Compatibility”

    5.    Click “Try Recommended Settings”

    6.    Went to C:\Program Files (x86)\Microsoft Office\Office15

    7.    Right click WinWord.exe

    8.    Click “Troubleshoot Compatibility”

    9.    Click “Try Recommended Settings”

    10.  Clicked on the excel file I was getting the error messages previously

    11.  Error did not popup, Excel launched

    12.  I did receive some error message about licensing

    13.  Went to Control Panel à Programs

    14.  Clicked on Office Professional 2013

    15.  Clicked Repair

    16.  Issue fixed!!

    NOTE: When I repeated step 10 for the word document and got the error and tried to repair Office 2013 via the Control Panel it said that the installation was corrupt I then did the following

    1.    Went to original installation file / download of Office Professional 2013

    2.    Reran installation

    3.    PROBLEM SOLVED!

    For the last part it looks like there were some files missing which the reinstall just put those files back. I am not sure if that was caused by me editing the registry or running the “troubleshoot compatibility” but it fixed the problem and I no longer have the annoying error messages popup.

    I am hoping my solution helps someone else as this was very annoying!

    </snip>

    .

    <snip>

    A Solution:

    I tried various Microsoft fix-it un-installers for office 2007, removed various hidden internet caches (as recommended somewhere), nothing works. 

    By uninstalling the 32 bit version and installing the 64-bit, it now works.  So, yet another random fix for a problem that lots of people are having.   

    </snip>

  • .

  • <snip>

  • Problem:

  • (sorry, moderators won't allow me to cite the original source, but I did find this on the web ... )

  • .

  • Started getting errors when previewing Office documents in Explorer preview pane.  When selecting a Word document and waiting for the preview to appear, we’d get this:

    Sorry, something went wrong and Word was unable to start. (24)

    .

  • Excel docs also had an error but it consisted of a dialog with a red exclamation point.

    .

  • All of the machines this happened on all originally had 64-bit Office 2013 before it was uninstalled and replaced with 32-bit Office 2013 because of compatibility issues with a required plug-in.

    .

  • In trying to figure this out, various uninstall/reinstall methods were used but nothing made a difference until I fired up procmon and used it to make comparisons with a working machine.

  • .

  • On a system that only ever had 32-bit Office 2013, the following key existed:

    HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{84F66100-FF7C-4fb4-B0C0-02CD7FB668FE}

    .

  • On a system with 64-bit Office this key also existed

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{84F66100-FF7C-4fb4-B0C0-02CD7FB668FE}

    .

  • The 32-bit key contained information while the 64-bit key was empty.

    .

  • As soon as that HKLM key was renamed(eventually deleted), everything worked again – didn’t even need to restart or log out.

    .

  • It seems like the Office uninstaller might be forgetting this key when it does its thing.

    Hope this helps some people

    .

  • Solution:

  • To fix these errors and repair the preview pane, run Regedit as administrator and delete these registry keys:

    Microsoft Excel previewer:

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{00020827-0000-0000-C000-000000000046}

  • Microsoft PowerPoint previewer:

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{65235197-874B-4A07-BDC5-E65EA825B718}

  • Microsoft Word previewer:

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{84F66100-FF7C-4fb4-B0C0-02CD7FB668FE}

  • Microsoft Visio previewer:

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{21E17C2F-AD3A-4b89-841F-09CFE02D16B7}

  • <snip>

  • .

    Code 32-4

  • .

  • 'Something went wrong
    Sorry we ran into a problem
    Error code 32-4'
    .

  • Well, that is a classically USELESS error message.  It does not describe the cause or provide a specific trouble shooting link.  Going online is pretty useless since MS has not yet bothered publishing documentation for this error code!
  • .

  • Code may be caused due to second installation of the program.

  • .

  • The current fix for this problem is re-install.

    Try a “normal” uninstall (method 2). And re-install

    If that doesn’t work, then use the "Fix It" in  method 1 to uninstall then re-install
    http://support.microsoft.com/kb/2739501

  • .

    Code 41

    Contact your administrator or product vendor for assistance.

    http://support.microsoft.com/kb/926279

     .

    Code 0x43

    “Sorry, there was a problem while trying to connect to your account.”

    my company has office 365 e3 which includes the installable copy of office. i tried installing office 2013 and when i am asked to activate i typed in my admin account id yet i get the following error:

    Sorry, there was a problem while trying to connect to your account.

    error code: 0x43

    Correlation ID: [67253A65-9195-45F3-A0E6-7A5D9738F377}

    .

    Code 255-13

    after Quick repair

    “Something went wrong. Sorry we ran into a problem. Go online for additional help. Error Code 255-13.”

    New error, No info

    .

    Code 403-4

    New code no information

    .

    Code 715-123130

    We Encountered a problem with your request. ...

    In theory the message says to contact MS Support and provide them with the Transaction ID. It is unique to your error.  But a report by one user was that MS Support was clueless about what to do for this problem. In the end, after 24 hours the problem "went away".  That user inferred that their IP had been blocked by the MS download servers due to too many requests when the download failed and went into a loop.

    Code 772 - During Office install

    Sorry We couldn't set up office. To get support note the following information. Correlation ID: {....}

    New code, no info.

    .

    .

     

    Forum Article Info


    Last updated October 10, 2019 Views 8,573 Applies to:
    what should i do i cant activate my office?they ask me to sign in my acct.but when i hit the botton next they brig me into installation but after 1 sec they said no acct found then i try my license key instead but also the same.

    Hi Axcel:

    This is not the place to post this sort of question. You should do it in the main forum at this address: http://answers.microsoft.com/en-us/office

    When you post there, provide more detail.  Describe the exact steps you are taking and give us the FULL and EXACT error message text, and error code if any.

    That being said I am sorry, I do not have an answer for that type of common problem.  You can try posting the question in the forum. Or you can try phoning MS Support.

    “If computers get too powerful, we can organize them into a committee—that will do them in.” Bradley’s Bromide
    .
    ”A committee is a group that keeps minutes and loses hours.” ~ Milton Berle
    .
    (⌐⊙_⊙)