Office 365 Install "Network" related problems and fixes

Technical Level : Intermediate

Summary

Part of the design of the “new and improved” <heavy sarcasm> Office 365/2013 is that to be more “user friendly”.  I do understand the effort since most users are not technically inclined (no surprise) so they don’t want to deal with technical issues (I just am not totally in support of the way MS did it).  MS took a few approaches to this “user friendliness”:

1 - the “Click-to-Run” (CTR) “virtual computer” installation

2 - new Code 0-# and Code 300##-## / "Something Went Wrong ..." error messages

3 - almost completely eliminating access to the local install version Office 2013

Unfortunately, MS did not bother to make available documentation for many of these new error codes.  So, for now at least, all we can do is collect answers from the forum identifying things that have worked for others. Some of the fixes are just “voodoo”, they are not really a fix, but coincidentally trigger the real fix in the background.

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Error Code 0-# to 999-# - part 1 of 3

http://answers.microsoft.com/en-us/office/wiki/office_365hp-office_install/office-36520132016-code-0-to-32-part-1-of-3/3e90f480-1b9d-4ead-91c7-f2284c5d2ed3

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Error Code 1000-# to 29999-# Part 2 of 3

https://1drv.ms/w/s!Am8lVyUzjKfpnyXHQIaRtPOQV4GU?e=M3RLRI

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Error Code 30000-0 to 30099-#  - Part 3 of 4

https://1drv.ms/w/s!Am8lVyUzjKfpnyXHQIaRtPOQV4GU?e=M3RLRI 

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Error Code 30100-# and up - Part 4 of 3

http://answers.microsoft.com/en-us/office/wiki/officeversion_other-office_install/office-error-code-30100-and-up-part-4-of-3/7c55cb77-ba55-4b4d-9b59-a4af1771c1fb?tm=1455410776982

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What do the OneDrive error codes mean?

https://support.office.com/en-us/article/what-do-the-onedrive-error-codes-mean-f7a68338-e540-4ebf-ad5d-56c5633acded

Code 1, Code 2, Code 6, 8001007, 8004de40, 8004de85, 8004de8a, 8004def0, 8004def7, 8004de90, 8007005, Upload Blocked, "The File or Folder already exists on OneDrive"

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Windows Update Error Codes 8007#### - Part 5

https://1drv.ms/w/s!Am8lVyUzjKfpnyRQQuQeKHGymcbh

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“Network Connection” / "Network Related" fixes collected all in one place

http://answers.microsoft.com/en-us/office/wiki/office_365hp-office_install/office-365-install-network-related-problems-and/4d7f4eb0-5e91-4563-ace2-825ee64e0b9a

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This is a collection of fixes that have been reported to work "in the real world" for various Office 365 errors that appear to be related to network / internet errors.  I put them all in one place because fixes for one error code often work for another

I had to extract these notes because I was running out of space in the other entry.


Details

“Network Connection” / "Network Related" fixes collected all in one place

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There are several new error codes that mention “Network Connection” as being part of the problem.  The problem is NOT that you have NO connection, just that there is something about the connection that the installer can’t work with.

Below, I have collected all of the reported “fixes” for the various problems.  It is a “voodoo” approach to trouble shooting (it worked once, so maybe it will "magically" work again for this other problem), but maybe one of these fixes will work for you, or suggest something else that works.

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The Simplest Fix: "Properly" Power Down and Power Up your Modem, Router and Computer(s)

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This article describes the best method of restarting your networking hardware. It is a simple of timing and sequencing:

How to Properly Restart a Router & Modem https://www.lifewire.com/how-to-properly-restart-a-router-modem-2624570

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2017 12 06- Fix network connection issues in Windows 10

https://support.microsoft.com/en-us/help/10741/windows-10-fix-network-connection-issues

If you’re having problems getting connected to a network and can’t get onto the Internet, here are some things you can try in Windows 10.

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2017 09 07- Fix network connection issues in Windows 10

https://support.microsoft.com/en-us/help/10741/windows-10-fix-network-connection-issues

(MS article) If you’re having problems getting connected to a network and can’t get onto the Internet, here are some things you can try in Windows 10.

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"Do you have enough space on your Hard Drive"

Some of the network errors also include the above message. The hard drive space issue is often a red herring. 

But it may be an indication that the space allocated to your browser cache is full, aka out of space.  Try deleting your browser history and clearing the browser cache (specifics depend on your browser and version, google for instructions):

How to Clear Your Browser’s Cache (14 Ways)

http://www.wikihow.com/Clear-Your-Browser%27s-Cache

What’s a browser cache, how do I “clear” it, and why would I want to?

http://ask-leo.com/whats_a_browser_cache_how_do_i_clear_it_and_why_would_i_want_to.html?awt_l=Dn3ml&awt_m=1ciQJf4jqpdfbL

http://www.howtogeek.com/126265/how-to-troubleshoot-internet-connection-problems/ - this is a general network connection trouble shooting process you can try but I doubt it will help with most Office 365 problems

In the few “official” repair articles, the “Official” fixes mentioned are:

  • Temporarily turn off the antivirus
  • Temporarily turn off the firewall
  • Temporarily turn off proxy settings

<snip> I had this same issue.  I just rebooted my computer and it was fixed .  Give that a go first. </snip>

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Troubleshoot connectivity problems

Office 365 does NOT require a constant connection to the Internet to work correctly, but it does need to connect at least once every 30-39 days to verify the license status. One way to verify connectivity is to access the following URL:  https://ols.officeapps.live.com/olsc/OlsClient.svc

If successful, you should see a page that resembles this one:

If you don’t see this page, check for other configurations that might be preventing Office 365 ProPlus from connecting to the Internet, such as firewall or proxy server settings. In particular, verify that no firewalls are blocking ports 443 and 80, and that HTTPS traffic is allowed over TCP on port 443.

To check proxy settings:

  1. Open an Internet Explorer browser window.

  2. Select Tools > Internet Options > Connections > LAN settings.

  3. Verify that the Automatically detect settings check box is selected.

  4. If your organization requires Internet connectivity through a specific proxy server and Automatically detect settings is unchecked, make sure that Office 365 services can connect to the Internet through that server. To do this, you can use the BITSAdmin command-line tool and run the following command:

    bitsadmin /util /setieproxy networkservice MANUAL_PROXY proxyserver:port

    (In this command, replace proxyserver:port with the name of your proxy server and port number.)

    Get more information about using the BITSAdmin Tool.

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As I said Office 365 is very sensitive to Network connections.  Your network or firewall may be blocking one or more of the HUNDREDS of network endpoints that 365 needs access to!  This page:

Office 365 URLs and IP address ranges,

lists all of the required endpoints. It also has an XML file that summarizes the list of endpoints. Note the list is dynamic, it keeps changing.

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Check your system clock. If it is too far from current date / time, you will not be able to connect to some servers.

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If you are using a wireless / wifi connection, switch to a wired/ethernet connection.

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<snip>

My solution to error code 12002-4 (Unable to stream the setup file completely, always give me this error at 15% of the streaming process):

1. Solution: After wasted a total 6 hours on this ridiculous general 12002-4 error code, I tried Connecting to my AT& T Uverse router directly (with either hardwire or WIFI.  I was originally connected to the 2nd router and for some reason your server doesn’t allow streaming the installation file).  For some reason, this does the trick and I was able to get to 100% in less than 5 minutes.

2. Conclusion: After my extensive research and personal experience, I conclude that Microsoft server time out setting for Office streaming installation file is the problem.  They allow too little time for users to stream the 1GB setup file for Office 365.  The error code showed up too quickly.  Temporary, I think direct connection is the only quick and easy solution. Forget about the lengthy VBS script file solution.  That is ridiculous for user to even get into that ! I hope this will help everyone.

I was able to install 7 more installations using this method with about 10 minute for each PC.

</snip>

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A couple people have reported problems specifically with Verizon “Jetpack”, switching internet connections worked.

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<snip>

In my case it turned out to be my internet connection, nothing to do with previous Office 2013 installations as suggested my MS.

We live in Norfolk where internet and mobile communications are still a novelty and carrier pigeon remains the fastest option.

My internet connection is via satellite broadband with the most horrendous latency known to mankind! who says these communications are approach the speed of  light?!

As soon as I connected to a reliable fast connection it installed. 

</snip>

<snip>

Try right click and “Run as Administrator”. This resolve this matter on our machine that had this issue.

</snip>

(For those not familiar with how 365 installs: you download a 1 MB installation client which then pulls the actual Office 365 files down - a few GBs worth, I believe.) I was able to do the first part but not the second. Unfortunately MSFT’s installation client doesn’t offer something as simple as a test of whether the installation server is accessible.

Once I hit on this possibility, I:

  1. turned off my firewall
  2. hopped off my corporate network onto our company’s guest Wi-Fi network
  3. configured Symantec Endpoint Protection as follows: double-click the client in the System Tray, click on “Change Settings”, click “Configure Settings” in the Client Management section, and then (if applicable) change the Location setting to “Out of <company name> Premises” 
  4. typed “proxy” in the Start Menu search box, and clicked on “configure proxy server” to bring up the Internet Properties utility. Then click the “LAN Settings” button to make sure “use automatic configuration script” is unchecked.

I don’t know how much of this I would have needed had I simply left my office, and tried the installation at home. I don’t know what kind of automation is in play when I log on at home.

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<snip>

Apparently it is due to a DNS resolution problem.

I changed my local DNS to another one and the installation is going on.

</snip>

you could try using Google’s public DNS settings. Open Control Panel through a system search. In the top-right search box, input view network connections and click it in the results. Right-click your active connection and click Properties.

Once here, click internet Protocol Version 4 (TCP/IPv4) and then Properties. Select Use the following DNS server addresses. For Preferred DNS server input 8.8.8.8. For Alternative DNS server input 8.8.4.4. Click OK, restart your PC and then load the Store.

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It was an internet connection problem. As you rightly suggested, it was a WiFi connection that I was using. I switched to a SIM card based connection, and the upload successfully downloaded and installed. Thank you so much for your help.

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Open Wifi Adapter settings by opening control panel->Network and sharing center.

  1. 1.   Open Change Adapter settings box from the left pane.
  2. 2.   Scroll the bar on the dialog box and disable IPV6.
  3. 3.   Click on apply and ok.

Try to run Click-2-Run file again and it will work like a charm.

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http://blogs.msdn.com/b/modonovan/archive/2014/04/09/office-365-pro-plus-fails-to-update-or-fails-with-error-code-30088-27.aspx

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It’s a network issue and can occur even if your internet browser is working perfectly. For this, try resetting your proxy settings. Press Win + R, input cmd and press Enter. Input this and press Enter:

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netsh winhttp reset proxy

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Restart your computer and repeat the action that failed.

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<snip>

It could be your antivirus, malware software, or firewall interfering. You will need to temporarily disable them, and then try installing again. Follow these steps:

For Windows 8 or 8.1

  1. Right-click on the Windows      icon.
  2. Click on Control Panel.
  3. Click System and Security.
  4. Under Action Center, click Review your computer’s status and resolve issues.
  5. Click the arrow button next to Security.
  6. If windows can detect your antivirus software, it’s listed under Virus protection. Check the Help information that came with your antivirus software for instructions on disabling it.

For Windows 7

  1. Open Action Center by clicking the Start button.
  2. Click Control Panel.
  3. Under System and Security, click Review your computer’s status.
  4. Click the arrow button next to Security.
  5. If windows can detect your antivirus software, it’s listed under Virus protection. Check the Help information that came with your antivirus software for instructions on disabling it.

For business versions of Office 2013:

<snip>

I think my problem may have been similar to yours, Chris... I was installing Office at work, which I’m on a domain for... Its quite possible that the ip was being rerouted via several external ports from the network, or something like that, because as soon as I got home, re-ran the fixit, and tried reinstalling (Access, at least), it appears to be working. Fingers crossed that this will work on Office 2013 as well, or else I’m still in trouble...

</snip>

<snip>

Upon further investigation, I found that I had two simultaneous network connections that routed to the internet. One was a WiFi connection linked to a particular subnet, and the other was a wired ethernet connection linked to a different subnet. Both connections were capable of reaching the internet, although both would have had different public facing IP addresses.

My best guess is that the streaming requires a consistent connection to one IP address, but the client is load balancing or shifting the connection between the two routes.

When I disconnected the wired connection, and kept only the WiFi connection - the problem was resolved.
For those people experiencing the same issue - check to see if you have a wireless and wired connection, or an active VPN or similar.

</snip>

<snip>

I finally got mine to work by switching to WiFi instead of the LAN.  Something about the way the proxy is set up.

</snip>

Office 365 Pro Plus Fails to Update, or Fails with Error Code: 30088-27

http://blogs.msdn.com/b/modonovan/archive/2014/04/09/office-365-pro-plus-fails-to-update-or-fails-with-error-code-30088-27.aspx

This tip deals with proxy errors and a registry hack specific to Office Pro Plus

General Instructions for "Something Went Wrong" message when Using or Installing Office 2013/365

    • if this is not the first time you are installing the 365 product on the same computer, you may go to your Office MyAccount and deactivate your currently installed computer through http://office.microsoft.com/myaccount
    • click the Install Office and allow the Setup file to be downloaded
    • execute the Office Setup file and don't interrupt the installation, do not disconnect your internet or else you'll be starting back from Step 1
    • depending on how fast your internet connection is, your Office 2013 should be installing in no time

    </snip>
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    <snip>
    Usually this problem occurs when the officeclicktorun.exe is "jammed" or your system has already a "click to run" installed. It simply means a
    corrupted installation. This solution works 90% of the time.

  • .
    Step 1.

    • open task manager launch Run by holding the Windows key from your keyboard and press R.
    • on the Run textbox, type in "taskmgr". Without the quotes.
    • go to Process tab (Windows 7, Vista and 8) and Details tab for (Windows 8, 8.1)
    • click the button "Show processes from all users" if you can't find officeclicktorun.exe or integratedoffice.exe
    • find and click officeclicktorun.exe and hit the button End Process, make sure it disappears on the list before you proceed, press the End Process several times to make sure it disappears.
    • do the same for integratedoffice.exe

  • Step 2.

    • navigate to your Registry Editor, to open the Registry Editor, hold the Windows Key from your keyboard and press R, on the run textbox, type in "regedit". Without the quotes.
    • delete the 15.0 (folder icon) Key from "HKEY_CURRENT_USER\Software\

  • Step 3

    • go to http://support.microsoft.com/, download the Fixit tool and Run it.
    • execute the fixit tool and allow to continue and wait for the result, a successful result should tell you "Office click to run has been installed
    • Fixed (green check)"
    • close the Fixit tool

  • Step 4

    • re-install

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  • I was trying to install within Parallels on a Mac and the download was in the Mac partition. Moving it to the Windows partition fixed it.

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  •  My fix was to NOT run it of a network share.  Running the setup from my local hard drive,everything installed correctly.

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  • I had the same issue on a VirtualBox VM of Windows 10 and I was running the installer locally.

    In the end I grabbed the command out of the batch file, removed the %~dp0 from the line ..\setup.exe /configure "%dp0ProPlus_en-us_x86.xml", so it read ..\setup.exe /configure "ProPlus_en-us_x86.xml" and ran this from the command line ok.

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  • https://community.spiceworks.com/topic/934834-can-t-run-office-deployment-tool-on-file-share?page=2

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  • http://www.experts-exchange.com/Software/Office_Productivity/Office_Suites/MS_Office/Microsoft_Office_365/Q_28653149.html

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  • List of Error Codes that you may receive when you try to make a dial-up connection or a VPN connection in Windows Vista

    https://support.microsoft.com/en-us/kb/923944

    Codes 600 thru 827

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  • I was able to fix 30180-26 error when I disabled my Routers Sitecom Cloud Security.  .


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  • Code 8024a105

  • There were problems downloading some updates, but we’ll try again later. If you keep seeing this, try searching the web or contacting support for help. This error code might help: (0x8024a105).


  • Based on the message text, and the fix in this link:


  • This sounds like a network related issue.

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    Forum Article Info


    Last updated October 11, 2019 Views 23,487 Applies to:

    so complicate you guys

    I was able to fix 30180-26 error when I disabled my Routers Sitecom Cloud Security. 
    I just had to disconnect from my company's VPN...
    I like that and will work through some of those to see if there is something that could be automated or point to a more specific issue.  While I was waiting for a response I left the domain and rejoined and it went away.  Not sure how long that will last, but thank you for this information.