Installation of Office 2010 fails with blue screen irql_not_less_than_or_equal

I have PURCHASED Office Home and Businesss 2010 (key card) plus Access 2010 (on a disk) for a fully legal, up to date, Vista 64 machine. The Access 2010 installed like a dream but the Office 2010 ends with either the system hanging or after some downloading, the blue screen of death.

Obvioulsy, I have tried mulitple installs, uninstalled, safe mode etc etc and nothing works it is always the same.

As the Access installed and works correctly the conclusion must be it is the bootstrap loader that is failing.

BTW - I was previously able to run the 2010 beta with no problem (now uninstalled) plus it is interesting that my product comes with 90 days of support that you can ONLY use if you manage to load it!

 

Answer
Answer

This issue might occur if there remains of the beta versions on the machine. Run the Fix it tool mentioned in the article below to remove all entries of Office from the system and try installing Office 2010

http://support.microsoft.com/kb/290301

 

If the above step does not resolve the issue start the system in clean boot and try downloading  Office 2010, to check if any Non-Microsoft application is causing the problem:

 

Note: Read the disclaimer mentioned in the article.

 

http://support.microsoft.com/kb/929135

 

Note: Once the trouble shooting is done start the system back to Normal mode.

 

Ruchi Bisht

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Question Info

Last updated June 11, 2019 Views 1,431 Applies to: