how to install office home and student 2019 on a new computer

We just bought a new computer and a copy of office home and student 2019 and can not get it to load.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Hi Sylvia

If there is a free trial of Office 365 on that new PC, your should completely remove that before trying to install Office Home and Student 2019

Use this tool from Microsoft to remove all remnants of any previous Office Installation:

https://support.office.com/en-us/article/Uninst...

Restart your PC

Did you get a Product Key for your purchase of Office Home and Student?

If so, use this link to install Office Home and Student:

https://setup.office.com/Home
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

23 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

We just bought a new computer and a copy of office home and student 2019 and can not get it to load.

This product key has already been used.   Install from your Microsoft account

How do I do this?

4 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

We just bought a new computer and a copy of office home and student 2019 and can not get it to load.

What do you mean when you say 'bought a copy of Office Home and Student 2019?  If you purchased a Product Key (25 characters) Go to: http://www.office.com/setup  Make sure that you use the email address and password for a Microsoft Account.  Also before you do this uninstall the free trial version of Office 365, which will have been installed on your new computer.

Microsoft Office Home and Business 2019
Microsoft Office Home and Business 2013
Microsoft Office Professional 2003
Windows 10 Professional
HP ProBook 470 G4

7 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I have the problem and the Microsoft support team didn't respond to my call

3 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Try here: https://support.microsoft.com/en-gb/contactus/  You will need to get round the Virtual Agent to contact a real person.

Microsoft Office Home and Business 2019
Microsoft Office Home and Business 2013
Microsoft Office Professional 2003
Windows 10 Professional
HP ProBook 470 G4

2 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Thanks but I already tried this and got an initial call back but then got no connection with the technical support group when they transferred me. I will try again later.

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Try using the online contact method.  Or use the Global Telephone
Microsoft Office Home and Business 2019
Microsoft Office Home and Business 2013
Microsoft Office Professional 2003
Windows 10 Professional
HP ProBook 470 G4

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I bought a new computer and bought office 2019 single user.  I followed the instructions  enterd the product key and it would not work.    Computer said try again and it did not work

Help

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

We just bought a new computer and a copy of office home and student 2019 and can not get it to load.

This product key has already been used.   Install from your Microsoft account

How do I do this?

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

We just bought a new computer and a copy of office home and student 2019 and can not get it to load.

This product key has already been used.   Install from your Microsoft account

How do I do this?

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

 
 

Question Info


Last updated March 1, 2021 Views 35,555 Applies to: