how to install office home and student 2019 on a new computer

We just bought a new computer and a copy of office home and student 2019 and can not get it to load.

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Hi Sylvia

If there is a free trial of Office 365 on that new PC, your should completely remove that before trying to install Office Home and Student 2019

Use this tool from Microsoft to remove all remnants of any previous Office Installation:

https://support.office.com/en-us/article/Uninst...

Restart your PC

Did you get a Product Key for your purchase of Office Home and Student?

If so, use this link to install Office Home and Student:

https://setup.office.com/Home
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We just bought a new computer and a copy of office home and student 2019 and can not get it to load.

This product key has already been used.   Install from your Microsoft account

How do I do this?

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We just bought a new computer and a copy of office home and student 2019 and can not get it to load.

What do you mean when you say 'bought a copy of Office Home and Student 2019?  If you purchased a Product Key (25 characters) Go to: http://www.office.com/setup  Make sure that you use the email address and password for a Microsoft Account.  Also before you do this uninstall the free trial version of Office 365, which will have been installed on your new computer.

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I have the problem and the Microsoft support team didn't respond to my call

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Try here: https://support.microsoft.com/en-gb/contactus/  You will need to get round the Virtual Agent to contact a real person.

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Thanks but I already tried this and got an initial call back but then got no connection with the technical support group when they transferred me. I will try again later.

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Try using the online contact method.  Or use the Global Telephone

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I bought a new computer and bought office 2019 single user.  I followed the instructions  enterd the product key and it would not work.    Computer said try again and it did not work

Help

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We just bought a new computer and a copy of office home and student 2019 and can not get it to load.

This product key has already been used.   Install from your Microsoft account

How do I do this?

1 person was helped by this reply

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Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

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We just bought a new computer and a copy of office home and student 2019 and can not get it to load.

This product key has already been used.   Install from your Microsoft account

How do I do this?

1 person was helped by this reply

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Last updated October 21, 2020 Views 18,848 Applies to: