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Cannot activate Office 2016 for Mac error 0xD000000C

Monica Cruz_enasme asked on

Please help.

I uninstall Microsoft office on mac then reinstall it, then went to the word -> get started -> looking for the license then error code appears.

what does 0xD000000C error code mean?

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Ran Gao MSFT replied on

Hi All,

 

For affected customers to easily find the solution here, I’d like to summarize the thread as below:

 

Issue Symptom:

 

You encounter an error when activating Office 2016 for Mac. Error code 0xD000000C.

 

Environment:

 

The issue occurred after the MAC OSX released an update in mid of December latest version of (OSX Sierra (10.12.2)).

 

Solution:

 

  1. Open Spotlight by selecting the magnifying glass at the top right of your desktop.
  2. Search for and open Keychain.
  3. Type in Office and then delete the data license file:
    Microsoft office Identities Cache 2
    Microsoft Office Identities Settings 2
  4. Go to Library folder and open Group Containers, delete the following folders.
    UBF8T346G9.ms
    UBF8T346G9.Office
    UBF8T346G9.OfficeOsfWebHost
  5. Reactivate your Office.

 

Thanks,
Ran

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