Cannot activate Office 2016 for Mac error 0xD000000C

Please help.

I uninstall Microsoft office on mac then reinstall it, then went to the word -> get started -> looking for the license then error code appears.

what does 0xD000000C error code mean?

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Question Info

Last updated February 15, 2020 Views 20,315 Applies to:

Answer

Ran Gao MSFT

Hi All,

For affected customers to easily find the solution here, I’d like to summarize the thread as below:

Issue Symptom:

You encounter an error when activating Office 2016 for Mac. Error code 0xD000000C.

Environment:

The issue occurred after the MAC OSX released an update in mid of December latest version of (OSX Sierra (10.12.2)).

Solution:

Open Spotlight by selecting the magnifying glass at the top right of your desktop.
Search for and open Keychain.
Type in Office and then delete the data license file:
Microsoft office Identities Cache 2
Microsoft Office Identities Settings 2
Go to Library folder and open Group Containers, delete the following folders.
UBF8T346G9.ms
UBF8T346G9.Office
UBF8T346G9.OfficeOsfWebHost
Reactivate your Office.

Thanks,
Ran

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