Forms Answer Choice Issue

I am having an issue in Forms Pro where I create a drop down choice menu, but every time I move a selection up or down, it jumps back to its original order.

Hi Jeff,

 

Sorry to hear that.

 

According to your description, we tested on our side. If we move the selection and click Drop-down, we couldn’t reproduce your issue. In the first screenshot, it’s our original order. And the second one is the order after moving. In the last screenshot, it’s a preview status, we could find that it’s the correct order.



To deliver better service, we’d like to collect the following information:

 

  1. If we misunderstand your issue, would you mind providing us a detailed description or a related screenshot or GIF for a better understanding? In this way, we could help you accordingly.
  2. When did this issue occur?
  3. Does this issue happen to all forms or the specific one? What about the new created one?
  4. Will this issue happen to other browsers? If available, you could switch to other browsers to check the outcome and share with us about the outcome in the next reply.

 

Best Regards,

Sandro

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Hi Jeff,

Does your Forms work normally now?

If you need further assistance, please feel free to post back at your convenience.

Best Regards,

Sandro

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Yes, I am still having issues. This is in a survey when I was in Forms Pro.

and I made a test one and its doing the same thing. This is the test one below. If I move one up it snaps back to its original place.

It tried it in Edge and Chrome and the same issue happened.

Above is a new document, and the issues stills happens.

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Hi Jeff,

 

Thanks for posting back. We will continue to help you.

 

We noticed that you are using forms pro, so we tested again according to your GIF. We met the same issue as you described, it will come to original even if we drag the option up and down. In this first screenshot, I have changed the order of option 1 and option2, but it went to the original order. But we also found that it will look normal in preview page, as you could see in the second screenshot.

In this situation, we kindly suggest you send feedback via “…”>feedback. The related team attach great importance to users' ideas and feedback.

Appreciate your understanding and have a good day!

 

Best Regards,

Sandro

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Question Info


Last updated July 15, 2020 Views 32 Applies to: