I have upgraded from office 2007 to Office 2013 on a windows 7 machine. Excel will not close cleanly, I get an error message saying "microsoft excel has stopped working.." and have two options "... search for a solution", which presumably doesn't fix the
problem because the same error occurs the next time, or "Close the program". This happens even if I just open and close excel without opening a workbook. (I also receive an error message that "...office telemetry has stopped working...", is this a separate
error or linked to the excel issue?) Can you help please?
Thank you for choosing Microsoft Community and posting the question. By description, I understand that Excel 2013 crashes when opened.
Does this occur only with Excel 2013 applications or with all the Office applications?
If the issue occurs only with Excel, then try opening Excel in safe mode and check. Follow the steps:
1. Click on Start ->All Programs.
2. Go to Accessories -> Click on RUN.
3. Type Excel /safe (leave a space after Excel) -> Click OK.
If Excel safe works, then follow the steps disable the add-ins:
1. Click on File -> Go to Options.
2. Click on Add-ins -> select an add-in type ->Click Go
3.Uncheck the Add-ins to disable -> Click OK.
If the issue occurs with all the Office applications, then let us repair the Office 2013 and verify results.
1. Press Windows + R ->type appwiz.cpl ->click OK 2. Select Office 2013 Suite -> Click on Change ->Repair.
"By description, I understand that Excel 2013 crashes when opened."
No, I can open and work with files, it is closing the program that causes the error.
" Does this occur only with Excel 2013 applications or with all the Office applications?"
Excel and Word.
"...disable the add-ins:"
Add-Ins were present, but 'inactive' i.e. already unchecked. I also selected 'Disabled Add-Ins' and pressed Go, but there were none.
I am able to 'remove' or 'make inactive' but there is no option to disable. I ensured that no add-ins were 'checked', but excel and word still error on closing.
"If the issue occurs with all the Office applications, then let us repair the Office 2013 and verify results."
I tried the 'quick repair' option, even though my other office programs are not erroring, I still have the same problem with excel and word.
I also occasionally receive the error message "office telemetry agent has stopped working, search for solution, etc." is this linked to the excel and word problem?