Spreadsheet Compare 2016 crashes on Windows 10/Office 2016 64 bit

Spreadsheet Compare is crashing each type I try to run a compare.

System is a loaded with 64 bit versions of Windows 10 and Office 2016 Pro.  Inquire Com Addin is loaded. .Net 4.6.2 is loaded

Live Preview is off.  Disable Hardware Acceleration is checked

Full system scan found nothing

Event viewer text:

 SPREADSHEETCOMPARE.EXE

   16.0.4266.1001

   55b9c357

   Mso30Win32Client.dll

   16.0.4498.1001

   5887617d

   c0000005

   0008a683

   2628

   01d2976514c5cddc

   C:\Program Files (x86)\Microsoft Office\Office16\DCF\SPREADSHEETCOMPARE.EXE

   C:\PROGRA~2\COMMON~1\MICROS~1\OFFICE16\Mso30Win32Client.dll

   42a2d7ce-5c4f-4ba7-91f3-919518485492 

Now....I find it interesting that SpreadsheetCompare.exe is living in the ProgramFiles(x86) directory when I have 64 bit Office loaded.  I'm thinking that the problem is due to a bit-ness conflict.

This problem has been out in the universe for a year now and no one has posted a solution.  This is a problem folks!  Can someone help?

Answer
Answer

Opened a support call with Microsoft and they were able to find a regkey to get this working! Here it is:

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\Identity]

"EnableADAL"=dword:00000000

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Question Info


Last updated April 22, 2021 Views 7,227 Applies to: