Excel 2010 KB3115322 Opening Downloaded files Blank

After installing this update users downloading Excel spreadsheets from CRM 2011 no longer get asked if they want to open the older format. Instead it just opens excel to a blank screen.

Uninstalling the update returns Excel to it's proper behavior.

I have experienced this on 4 separate computers so it is a repeatable problem.

Is there a another fix besides removing the update?

 

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Answer
Answer

Changing following fixed this issue for me.

Open Excel. Go to Options --> Trust Center --> Trust Center Settings --> Protected View --> Uncheck "Enable Protected View for files originating from the Internet" check box.

Close Excel, Web Browser.

Test it to make sure it works.

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Add the domain where the files are downloaded from to your Trusted Sites in your Internet Options.  This fix the problem for me. 

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Last updated July 2, 2020 Views 1,465 Applies to: