Office 365 saves to a different %LOCALAPPDATA% location than the %LOCALAPPDATA% location shown in Windows Explorer

Sometimes Office 365 did not write changes to file on local filesystem during save.

In these cases, if I have a file under %localappdata% location, Office 365’s view of the same %localappdata% path is different from what is visible to Windows Explorer. See the example below, where the view on the left (Office 365's view) differs to the view on the right (Explorer's view):

This also occurs with other applications in the Office 365 suite like Power Point, Word...

 

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Last updated April 10, 2020 Views 1,199 Applies to:
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Hi Tivanoyo,

Thanks for the update. Yes, my theory was that because apps from Microsoft Store runs in a Sandbox, the instance of the files were separate and that was why you wasn't able to see them via File Explorer and only the app itself.

Nevertheless, we're glad to hear that the issue was resolved.

Regards,

Sheen

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Hi Tivanoyo,

Thanks for the updated videos. We notice that your Excel version writes Version 1810 (Build 11001.20108 Microsoft Store). However, using an Office 365 work/school account usually installs a Click to Run build and not a Microsoft Store build, as seen below:

May I confirm how did you install Office? Was it from the Microsoft Store as the build suggests? If so, we would like you to try and uninstall this build and install it via the steps below:

Download and install or reinstall Office 365 or Office 2019 on a PC or Mac

Installing it from the portal should help you install the Click-to-Run build that we have here, so that we can see if this is caused by a different build.

Regards,

Sheen

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