OneDrive Files On-Demand: "Free up space" greyed out

With the "File On-Demand" settings activated, the option "Free up space" from the Windows Explorer contextual menu is grayed out on parent directories.

However, it is available for individual files.

This happens if the "Free up space" has been already clicked once on a given directory. After adding files (locally available), the option is grayed out on this directory, although some children files are available locally (thus space not "freed up").

Steps to reproduce the error:

1/ Create a directory, e.g. OneDrive/test

2/ In this directory, create a file, e.g. OneDrive/test/file1.txt

3/ Wait for the OneDrive sync to end.

4/ The "file1.txt" will be locally available

5/ Right click on the "test" parent directory, and select "Free up space"

6/ Wait for the OneDrive sync to end.

7/ The "file1.txt" will switch status from "local" to "online"

8/ Add a new file "file2.txt" in the "test" directory: OneDrive/test/file2.txt

9/ Wait for the OneDrive sync to end.

10/ The "file1.txt" will be locally available

11/ Right click on the "test" parent directory, the option "Free up space" is now grayed out

Windows 10 x64, Version 10.0.17134 Build 17134

OneDrive for Windows, Version 2018 (Build 18.222.1104.0007)

 

Question Info


Last updated August 21, 2019 Views 608 Applies to:
Hi is_dev,

Thanks for the info!

If you leave feedback for the OneDrive engineers at this site, they’ll see it and be able to look at how to correct that if it’s a bug.

OneDrive.uservoice.com

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Sorry about the name typo, ia_dev

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Thank you Jason for your reply (and no worries for the typo ;) )

I actually left feedback directly using the OneDrive app a few months ago, but never got any reply, so I figured I'd have more chance on this forum.

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Unfortunately, the engineers don’t visit here and we don’t have access to them. But they do read the submissions at the uservoice site.

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Alright then, there it is ! :D

https://onedrive.uservoice.com/forums/913522-onedrive-on-windows/suggestions/36501508-fix-free-up-space-greyed-out-for-files-on-demand

Please vote here if you experience the same issue.

Thanks Jason

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My pleasure! If you don't have any more questions, feel free to choose a rating and have a great day!

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Can I rate your reply without marking the topic as "closed"/"solved"? (since my problem is obviously still there)

I'd want to leave the topic open in case someone managed somehow to solve the problem.

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Sure. It will auto close after a few days if no action is taken.

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