How do I get to the Admin Portal in Office 365 University?

I have just signed up for an Office 365 University using my Microsoft Account (a.k.a. Live ID). After signing up, I am having 2 problems:

 

  1. After installing Outlook 2013 client, it cannot connect to my mail (the server field in the Account settings is blank!).
  2. I can't seem to find the options in my account settings to add my custom domain so that I use that domain as my email address (which is also the same ID and domain as my Microsoft Account).

Firstly, how do I connect my Outlook 2013 client to my email with the ID I used when I signed up for Office 365 University?

 

Thank you

The "admin portal" for consumers is at: www.office.com/myaccount
Sorry, I don't know about setting up outlook.


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There is a separate one for business Office 365 licenses, but AFIK it does not apply to 365 University:
After you have activated Microsoft Office 365 and set up your users, you will be able to log on to Microsoft Online Portal, which is your "home" for the Office 365


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Thanks.

 

I can indeed logon at www.office.com/myaccount.  But I cannot find any admin function there to allow me to set up my own pre-existing domain name (i.e., mydomian.com).  At the top of the window, the dark grey bar only shows "Office" on the left, and my "Account Name" on the right.  Other people tell me they have additional buttons on that bar that included "Admin".  Am I not looking at the right place? 

 

I tried getting on Microsoft Online Portal, but it doesn't even recognize my email address there.

 

Some additional information in case it helps:

 

1. I used an email address *** Email address is removed for privacy *** to purchase Office 365 University.  This is the same account ID that allowed me to login at www.office.com/myaccount.

2. I am currently an "Outlook.com" user, so I have already setup "mydomain.com" at Outlook.com and my email address *** Email address is removed for privacy *** is already setup as an alias in my Outlook.com account (I wonder if this is creating some conflict).

 

I am right now totally stuck.  So any prompt assistance will be appreciated.

 

Thanks again.

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Sorry, that is as far as I can take you.  Try adding "Outlook" to your subject line to get the attention of the "experts".

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Hi RPL007,

 

Based on the description you’re facing issue with configuring the email account in Outlook 2013.

 

I would need more information to help you better. 

  1. How are you trying to configure the email account in Outlook (POP, Exchange Active Sync etc.).
  2. Please elaborate this ‘But I cannot find any admin function there to allow me to set up my own pre-existing domain name (i.e., mydomian.com). At the top of the window, the dark grey bar only shows "Office" on the left, and my "Account Name" on the right’. 

In addition to this, you may also provide us the screenshot of the issue to help you better.

 

Reply to us with this information to help you better.

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Thanks for offering to help.  I have spoken with 8 MS support persons in the last 2 days, and 3 more online.  No one can help me and I was bounced around and disconnected many times.

 

The brief background is:

 

I am an Office 2010 user with my Outlook 2010 connected to an Outlook.com email account.  I have set up my own domain name (registered at GoDaddy.com) and email address (i.e., me @ mydomain.com) at Outlook.com and it all worked fine.  I have decided to purchase Office 365 (University version) because I cannot be limited by the 1500 contacts Outlook.com allows.

 

When I installed Office 365 on my Win7 computer, Outlook 2013 was installed but it could not configure my Outlook.com email account properly.  The Server field was left blank.  But I don't want to connect to Outlook.com anyway because I want to use the full Exchange server so I can have more than 1500 contacts.

 

I know that I need to set up my private domain name on Office 365 (which is currently set up with Outlook.com as mentioned above) via the Admin page of Outlook 365.  I can indeed sign on at office.com using my email address (me @ mydomain) and password.  But it shows a page that manages how many devices I can install, but there is no link to an "Admin" page anywhere.

 

According to the instructions I found at http://onlinehelp.microsoft.com/en-us/office365-enterprises/jj554761.aspx , I need to go to my Admin page for Office 365 and get the MX record data to enter into GoDaddy.com, so I can set up my email account using the Outlook 365 hosted Exchange server (instead of the Outlook.com service).  Maybe I am on the wrong path since as you can see the above link says something about "office365-enterprise".

 

Is the fact that I have already set up my domain name and email address using Outlook.com causing me problems?  But I never even got to try to set it up for Office 365 since I never found the Admin page.

 

To me, I am just an Outlook.com (free) user with a custom domain name/email address trying to upgrade to an Office 365 (paid) product.  I can't imagine that my scenario is so rare or not something that Microsoft would like people to do.

 

I am at my wits end.  Please help.

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Sorry, Outlook is outside of my sphere of experience. 

Your best bet is to change the subject line to include a description of your outlook problem, or post a new question with an outlook specific subject line.   Your current subject is too specific, no indication of the reason why you want/need the admin portal.

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Did you ever get this fixed?  I've been on the phone with Microsoft all morning.  I am accustomed to managing multiple clients and domains at https://portal.microsoft.online.com and use it at work every day at  work.  

I just set myself up for a personal Office 365 University account and I can't sign into portal.microsoftonline.com.  I suspect that University accounts don't get access to the typical Office 365 Enterprise control panel but I haven't been able to get anyone to confirm that.  This sucks.

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Dan, Office 365 University is part of the same "family" as Office 365 Home Premium, so I don't see how it could be accessible via the entrprise control panel.

For example, a person who had Office 365 Home Premium tried to activate University in parallel on the same email account. Instead the University completely took over the account, there was no longer any sign of the Home Premium license.

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Last updated July 17, 2019 Views 7,116 Applies to: