Microsoft Account Vs Office 365


I've just bought a Windows based Laptop - I'm trying to personalise it and set it all up..... When I select the User information - it asked me to enter a Microsoft Account. I naturally enter my Office 365 info..... but it won't work! 

I then try to set up an account using my Office 365 email address (after reading I could on another forum) - and it won't let me!

Can I not use my Office 365 credentials to personalise this new laptop?? MUST I set up a random Microsoft account with an email address I never use?!?

Cheers! Daniel


Hi Daniel,

As your noticed, to log into the Windows based laptop, it requires a Microsoft account rather than a Work or School account (aka Office 365 account).

I would like to explain the differences between these two types of accounts:

Work or School account is an account created by an organization’s administrator to enable a member of the organization to access Microsoft cloud services such as Microsoft Azure, Windows Intune, and Office 365. A Work or School account can take the form of a user’s organizational email address, such as *** Email address is removed for privacy ***.

And your work or school account is different from your Microsoft account. Your Microsoft account is the one that you use for personal services like Xbox Live,, Windows 8, Windows Phone, and more. Check out this video, What is a Microsoft account? for more details.


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Question Info

Last updated July 30, 2021 Views 9,251 Applies to: