Hi
My name is Daniel. I am an Independent Advisor
It seems to me you need further helps on the Subscription issues, so let me point you to the right channel. In this case, I suggest you reach out directly to the Subscription support team in order to get the best help.
Unfortunately, as a Community Advisor (Non-Microsoft staff) I'm just regular forum users like you hence I don't have access to your account nor I'm authorized to do so, therefore, I can't give a discount.
So please visit this link below:
https://support.microsoft.com/en-us/contactus/
Please follow these steps:
Please visit the link above then click "Contact support in the browser instead." > type in "agent" > select the "Office & Microsoft 365 (home)" from the product list option > Select billing > Now you have options either to request free callback service or chat with the billing support team.
Disclaimer:
Please note, this is a peer-to-peer support forum meaning I'm just fellow regular MS Office forum users like you who are trying to help other MS Office forum users with their MS Office issue. So in this case, I'm Non-Microsoft Staff I don't have access to your account nor I'm authorized to do so. I hope we can have a mutual understanding from the beginning to prevent misunderstanding.
Kind Regards,
