Sign in to open "shredder.osi.office.net/shredderservice/api/aadgraph/gettenantdetails"

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This is happening to me too recently. It happens every time I go to copy text in Word. It appears right after I right click and select copy. It is really annoying. I thought it might be a phish so I just delete it. It sounds like a problem with a recent update now though. The screen shot elsewhere in this discussion is exactly what I see. Of note I copied this to paste elsewhere and the message did not appear so it might be restricted to Office.

Answer
Answer

Hi Everyone,

 

Since customers confirm the issue has been resolved by updating Office to the latest version, I'd like to make a summary which will benefit other community members who can quickly find the useful information.

 

Description

Open Word 2016 on Windows, select the text, and then right click it to choose Copy, the following message pops up and ask us to sign in to open

"https://shredder.osi.office.net/ShredderService/api/aadgraph/gettenantdetails"

 

Solution

Update Office to the latest version: Open Word or other Office clients>File>Account>Update Options>Update Now.

 

More information

If the issue persists after updating Office applications, please let us know or start a new thread with the screenshots of the Office application version (Go to File > Account, capture a screenshot about the information under Subscription Product and Office Updates)

 

Thanks,
Felix

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Question Info

Last updated September 11, 2020 Views 19,495 Applies to: