microsoft 360 account access

I just renewed my microsoft office subscription at 6.99 per month.  When I go to log in it says that I am not using the same email that I used to start the account.  This is impossible because I only have one email.  How can I resolve?

***Moved to *Office Topic: My Account, Billing and Sign-In* from *Microsoft Office Access* the database software


Hi Dorothy,

Office 365 is a subscription service that ensures you always have the most up to date tools from Microsoft. To better isolate your concern, kindly answer the following questions:

  • Have you made any recent changes before this issue occurs aside from renewing your Office subscription?
  • What happen when you try to login to your Office account?

Meanwhile, we also suggest that you read and check this article by clicking on this link. It will let you sign in to your Office Account or manage your Office subscription.

Keep us posted if you need additional help.

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Question Info

Last updated November 19, 2020 Views 3,100 Applies to: