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Cancelling a pre-order subscription

Hello,

I forgot to cancel my 30 day trial on the 24th Dec, but did it on the 25th as that was the end of trial. At the time payment had not been taken out yet. I cancelled the subscription but just saw money taken out my today for Microsoft.  I can't find the link for refund. how do I get a refund please as the product is not needed anymore.

thanks

Hi Monica,

Thank you for reaching out. I'm Adie, an Independent Advisor and a Microsoft user like you.

If you cancel your subscription within 30 days of purchase, you will be eligible for a refund. I apologize for the inconvenience. Since this is a user-to-user community forum, we do not have an access to your account. For further assistance, you may contact Microsoft support via live chat so they can help you with your billing and refund concerns.

Please follow these steps:
1. Go to https://support.microsoft.com/en-us/contactus/
2. Click Contact Support > Type Talk to an Agent > press enter to send.
3. Select 'Office & Microsoft 365(for Home)' and then Click Next.
4. Select your issue > click Next.

You can also reach them via Microsoft's local hotlines here: https://support.microsoft.com/help/28808

I hope the information helps.

Best regards,
Adie

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Question Info

Last updated October 1, 2021 Views 18 Applies to: