I need help login into my Microsoft Office on my Macbook Air. I used to sign up for paid subscription to my Microsoft 365 using my personal email address. Lately, I found out that my school fee is already inclusive of the license fee to my Microsoft 365, which means that I have been making double payment. So after my personal subscription ended, I uninstall all the Microsoft Office applications (all steps are correct as its guided by an Apple professional) and I went to download the ones provided by my school. After downloading Microsoft Office for Education, I tried to login using my school email, but it just doesn't work. I have been calling Apple and my school to check, but they told me that my laptop software installation is correct and license is valid. Hence I really need Microsoft help on this issue. The moment I type in my email address followed by enter. There will be a circle bar that runs for a few seconds and then its back to square. I'm still not login into any account. Kindly assist.
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