Remove a debit/credit card from account

I have a new debit card from my bank. They changed my sort code and so a new card with a new 16 digit number, expiry date, CVV code and so on was issued. At the same time, I have moved address and so everyting has changed.

I tried to alter the details in my billing page - it won’t let me because the card is associated with existing payments/accounts.

I added the new card to my payment options (succesfully) and then tried to delete my old card (unsuccessfully) - again because the card is associated with existing payments/accounts and the screen told me I had to contact support with a link to these pages - so here I am.

I suspect that my renewal of Office 365 is going to go wrong because your system will try to take money from my old card - that’s what the rather uniformnative screen response seems to be hinting at.

So how can I delete the old card so that you use the right card?

Hi David,

We would like to inform you that your concerns regarding updating your billing information are best handled by our billing department. Visit this link: Microsoft Accounts & Billing Department, then click Accounts & billing to get appropriate assistance.

Let us know if you need more help with anything.

_________________________

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I need to change card account number

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How do I do It ?

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So how can I delete the old card so that you use the right card?

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Last updated October 31, 2022 Views 466 Applies to: