Words Text Prediction feature is enabled but not working

Hi,

The Text Prediction option is available and checked in word settings, however I get no suggestions at all while typing.

Thanks for any advise on the matter.

Regards,

Simon

Answer
Answer

Hello,

 

Thanks for posting in this forum.

 

According to your description, the Text Prediction feature isn't working and it doesn't give suggestions when you type in Word.

 

We did a test in Word, version 2204(15128.20178) Current channel. We cannot reproduce the issue. It will give suggestion when typing.

For the situation you encountered, we do understand it has affected your daily work. Sorry for the inconvenience caused. We want to help you do troubleshooting.

Here are some suggestions, you may have a try.

 

1.Check if the same issue happens in a specific document. Try to create a new document and see the result.

2.Ensure you are using latest version of Word. To check for updates, you can go to File>Account>Update Options>Update Now.

3.You may also try to turn off the Text Prediction feature by going to File>Option>Advanced>Editing Options, firstly uncheck the box for "Show text prediction while typing". Save.

Then recheck it. Save. Restart Word and check the result.

 

4.In addition, you may open Word application in safe mode, create a new document and see if issue happens.

Press Windows key and R key to open the Run window, enter winword /safe and click OK.

Reference: Open Office apps in safe mode on a Windows PC (microsoft.com)

Sade mode can help you determine if the issue is caused by add-ins in Word.

If issue persists in Word, we are very sorry about it.

Appreciate your understanding that sometimes the initial reply may not resolve the problem very soon. However, we can work together to narrow down and resolve the situation. Please kindly provide more information to let us work further.

1.Does the issue happen in a specific document or different documents?

2.Did the feature work in previous? If yes, when does the issue start to happen?

3.Could you share with us your Word version? Please go to File>Account, capture a screenshot of Product Information, as shown below.

 

Thanks for your patience and understanding. We hope you are keeping safe and well!

 

Best Regards,

Tina

• Beware of Scammers posting fake Support Numbers here.

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Last updated October 21, 2024 Views 4,528 Applies to: