Word opening up multiple blank documents Windows 10

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I am having a issue with Word opening up multiple blank documents either upon opening the app, or opening a existing file in the file explorer.  We have multiple Windows 10 computers doing this. Our windows 7 computer do not have this problem.  Windows updates are up to date. 


Any ideas?

Do you see this happening when you open an existing file from within Word, that is, if you first start Word and then open an existing file via File | Open?

If yes, see if the problem goes away in Safe mode (https://support.office.com/en-us/article/open-office-apps-in-safe-mode-on-a-windows-pc-dedf944a-5f4b-4afb-a453-528af4f7ac72).

In cases when Safe mode works around the problem (temporarily), continue troubleshooting COM and Startup add-ins; see https://support.microsoft.com/en-us/help/921541/how-to-troubleshoot-problems-that-occur-when-you-start-or-use-word.

Stefan Blom
Word MVP
Volunteer Moderator
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Hi 33190993-Ahmed,

First I would like to suggest you open your Word in safe mode to see the result.

Here is an article for your reference: Open Office apps in safe mode on a Windows PC

In addition, please make sure that Office applications in your organization are up to date since the issue occurs in all your Windows 10 computer: File tab> Account>Update Options> Update Now.

I need to confirm some information with you for further troubleshooting:

1. Does the issue happen with other Office applications such as Excel?

2. What are your Office product name and full version number?

You can capture a screenshot refer to this article: What version of Office am I using?

3. What is your OS version

4. When did the issue start to occur? Were there any changes made or update prior to the issue star occurring?

Best Regards,

Gloria

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Hi 33190993-Ahmed,

Is there any update?

Have you tried to run your Word in safe mode and does the issue persists?

If the issue persists, please help confirm the information so that we can provide further help for you.

Best Regards,

Gloria

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Last updated October 26, 2020 Views 1,032 Applies to: