Word is displaying garbled data over my images

I updated my laptop (dell precision 7710) last night from Windows 7 to Windows 10.
When I started working on a word document that I had previously worked on, every image pasted or linked into the file would not display, but fragments of the UI and text from the document are scattered over them. Every time I open the file, the garble is different. Another aspect to this problem is it also happens in outlook, if I paste an image into a new email, or receive an email with an image in it, they come out garbled.
  
I've attached an example of one such image in the word document I was working on.
  
I've tested the same files and emails on other machines, and all are normal. Even when I paste an image into an email that is garbled on my end, the receiver gets what I intended to send, with no errors.
  
I've run windows update a couple of times, manually updated the video drivers, repaired the office installation, and completely removed and reinstalled office. Then one of our IT personnel did the same thing, and after almost 6 hours of going in circles, we're not any closer to finding a solution.
  
Many of the sources I've talked to say it's a driver issue, but everything we've done pretty much rules that out and I'm just looking for some additional ideas and/or help. Google has not been much help on this.


Answer
Answer

This issue has been reported to Microsoft and it is being investigated.

As others have said, a possible workaround is to switch to the 64 bit version of Office.

Stefan Blom
Microsoft Word MVP
Volunteer Moderator
~~~~
Note that MVPs do not work for Microsoft
MVP program information: https://mvp.microsoft.com/
~~~~

1 person was helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Answer
Answer
Hi AdammReilly,

Glad to know the 64-bit Office work for you :).

Best Regards,
Hugo
-----------------------

* Beware of scammers posting fake support numbers here.

* Kindly Mark and Vote this reply if it helps, as it will be beneficial to more community members reading here.

1 person was helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

 
 

Question Info


Last updated June 4, 2020 Views 255 Applies to: