Word 2016 - Black square, constantly visible

I don't know what it is. It's a new install of Office 365 on my aged mother's computer. Trying to help her by phone. I've used Word for 20 years, never seen this. I'm not sure if it's an extended cursor (she says she can move her cursor around easily), but this box is always at the top (but it might be "end of document" in some way...it was vague).

It is NOT Show/Hide, and File|Options|Display is normal. When I search the web, everything is about the little black box indicating Headings/Styles, but this ain't that.

Thanks for any ideas!

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Rohn007

MVP
|
Article Author

Here is a long shot.

Many applications do not adhere to this setting, Word is one of the few. Try the instructions in this tip, it may be called "Ease of Access" now on your computer":

https://www.isunshare.com/windows-10/set-thickn...

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*****
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As computer scientists we are trained to communicate with the dumbest things in the world – computers –
so you’d think we’d be able to communicate quite well with people.
Prof. Doug Fisher

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JasleS

Independent Advisor

If Ron's suggestion doesn't work, I'd suggest trying to repair the installation.

The instructions to follow to do this are here:

https://support.office.com/en-us/article/Repair...

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Training1 Room

That's the ticket! Thank you very very much. Who knows how it got set to very wide, but this is the issue.

Word 2016 - Black square, constantly visible

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