Word 2016 activation on a mac

Hi FrançoisTE,

Based on your description, can you please try pressing Enter after you input the account?

If the problem persists, can you please help us confirm some information below?

1. Where did download the Office, from Office 365 portal or other places?
2. What’s your Office 365 subscriptions?

Besides, I’d like to collect your tenant information for investigation. To protect your privacy, I have sent you a private message asking for the information. You can go to this link to access to the PM.

And can you please share a screenshot of the problem?

Thanks,

Cherry

In addition to Pings advice.

 A Year or so ago Office 2016/365 had an issue with only being activating using the United States as it home Country use of any other country would cause all sorts of problems. Once activated you could switch back to your region/country of origin (where you live) and would work fine. 

This problem should have been addressed ages ago. So it may not be the problem But here are the steps.

1. 1. Go to  menu
2. 2 Preferences.
3. Language and Region.
4. Click on Region item #1
5. Set region to the United States.
   First, you will see  4 Regions each has a "Flippy" Triangle,
   choose the country by click on the triangle and choose Country from List.
6. Now in step #2, choose English as your language.
7. Close Preferences.
8. Now open Office and try activation.
9. If Office 2016 works after activation, quit Office.
10. Go back to Langauge and reverse the steps.
    By that I mean Choose the Region and Country you currently live
11. Choose your desired  Language.
12. Now you can go to Step #3 and set measurement system
    to that used for the country, you live.

Once Activation is achieved you should not have to repeat these steps, only sign in using username and  password you used to purchase 365/2016

Split from this thread.

Exact same thing ! 

Split from this thread.

Exact same thing ! 

I tried the advice that was changing the country in the preferences but it didn't work. 

No one has any advice on this issue ???  

Hi FrançoisTE,

Thanks for your update.

From the PM, you sent the product key in your email, we found that you use the Office for consumer plan.

Given the situation, we are going to move the case to Office>Install, upgrade and activate>Mac>Office 365 home to handle this case properly. Guys there will continuing support you.

Regards,

Cherry