Why does my Onedrive make a new empty Documents folder in different languages?

Hi confused_2503

Thank you for posting in the Microsoft Community forum. I hope you're doing well.

I'm sorry to hear that you're experiencing this issue with OneDrive. Let's work together to resolve this.

Can you confirm if you have any other devices linked to your OneDrive account? It's possible that the folders were created on another device and synced to your account.

Have you tried accessing your OneDrive account from a different browser or device to see if the issue persists?

What is the exact version name of your Microsoft 365? Is it the Microsoft 365 Fmaily/Personal or Business?

Lastly, I recommend checking your OneDrive settings to ensure that the language settings are set to your preferred language. Here's how you can do it:

1. Go to the OneDrive website and sign in to your account.

2. Click on the gear icon in the top right corner and select "Options".

3. Under the "Language" section, make sure that your preferred language is selected.

4. Click "Save" to apply the changes.

If the issue still persists, please let me know and we can explore other troubleshooting steps.

Sincerely,

ReynaldoB

Microsoft Community Forum Moderator

Hello confused_2503,

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for your understanding. 

Sincerely

ReynaldoB

Microsoft Community Forum Moderator

I have the same problem and now have to google it to research it! I have a mysterious folder in Arabic - المستندات.

The folder is empty - and no, it was not created by me and it was not synced by any other device as I would not have known Arabic! What is happening???

today i found one folder Document but was in arabic? its microsoft issue or maybe hack my account?

Документы here is folder

Hi, I can tell you that this is not a language issue..... a folder appears in onedrive called "documents" but in various languages or fonts (mine is Spanish, but I have seen people complain of Korean or Chinese as well).

When I delete the folder, it comes back - anything from minutes to hours later.

Last week I didn't delete it, but renamed it to "bread". The folder stayed - and no new "documentos" folder was created.

I kept "bread" for several days and then deleted it.

Within 30 minutes "documentos" was back. Some entity wants the FOLDER there - never mind what name it has, it is the folder they want there.

I ran a Norton check - nothing. Friends have run various other antivirus checks and all are clear.

Changing my onedrive password has had no effect either - it reappears a few days later.

The only solutions I have found is to have a VERY strong (unhackable) password or create your own "documentos" folder. Whatever is doing this sees a documentos folder, thinks it created it and leaves me alone. I had my own documentos folder for two weeks and no new one.

My Internet research shows that the problem has been around for a few months - but Microsoft have yet to acknowledge and address it. Maybe you can light something under them.

Regards Mike

Have you figured out how to resolve this? I just signed up for O365 and my folder is called "Documentos" as well. Kinda annoying if there's no way to fix this. Bad first impression!

Hi Michael, please read my edited - amended - message above. But the short answer to your query is "no, I have not --- the problem is still there".

Regards Mike

Hi confused_2503

Thank you for posting in the Microsoft Community forum. I hope you're doing well.

I'm sorry to hear that you're experiencing this issue with OneDrive. Let's work together to resolve this.

Can you confirm if you have any other devices linked to your OneDrive account? It's possible that the folders were created on another device and synced to your account.

Have you tried accessing your OneDrive account from a different browser or device to see if the issue persists?

What is the exact version name of your Microsoft 365? Is it the Microsoft 365 Fmaily/Personal or Business?

Lastly, I recommend checking your OneDrive settings to ensure that the language settings are set to your preferred language. Here's how you can do it:

1. Go to the OneDrive website and sign in to your account.

2. Click on the gear icon in the top right corner and select "Options".

3. Under the "Language" section, make sure that your preferred language is selected.

4. Click "Save" to apply the changes.

If the issue still persists, please let me know and we can explore other troubleshooting steps.

Sincerely,

 

ReynaldoB

Microsoft Community Forum Moderator

Hello ReynaldoB, You ended this thread a bit too fast - many people had not even read it yet.

Please go back and see that many people are still having trouble with this

confused_2503

Created on September 15, 2023

I still have the same issue in 2024 ! Microsoft ?? do you confirm that it is a general problem ? is there any update to fix that from your side ?? !!

very clear that we do not create these folders !! and no application synced that auto created it, at least some ppl here have a good IT knowledge btw !!

looking forward to a logic answer

This happened to me also, I deleted all my regular documents directories and ssome other stuff, I cleared out a lot of files and dirs and then the المستندات directory showed up